We ship all your orders from Turkey.

As for speed, we work with more than one courier company depending on the
country.

• FEDEX Express for United Kingdom
• FEDEX Express for USA
• FEDEX Express for EU

Orders are processed Monday through Saturday. Orders placed after 16:00 GMT will be
processed on the next business day (excluding weekends and public holidays). You can find
our shipping times below:

• United Kingdom 2-5 Business Days
• United States of America 2-5 Business Days
• European Union 2-5 Business Days

We are currently unable to deliver to post office boxes. We apologize for any inconvenience
this may cause.

For orders to the UK, US and most parts of Europe you pay including taxes.
*We recommend that you contact your local customs office to determine whether taxes or
duties will apply when you receive your order.

You can catch them before they send you away, but I can't promise anything.Please contact
us as soon as possible.We will do our best to meet your request.

We will change the shipping address of your order. Please inform customer service of your
order number and current address as soon as possible. If your order has not gone through
the packaging stage yet, you can make changes.

To track your order, open your order confirmation email and click the "Track Order" button.
Once your order leaves our warehouse, it will include a tracking email with data so you can
track its progress.

We kindly request you to provide us with the following information so that this issue can be
investigated with the carrier company:

• Picture of the damaged package and damaged contents (if available)
• Description of the damage

We accept returns.
You can return unopened products within 14 days from the date of purchase, together with
the original packaging, invoice or proof of purchase.
If more than 14 days have passed since your purchase, we cannot accept returns or
exchanges.
* Return shipping fee is the responsibility of the buyer.