Please note that our dresses are made to order. Please allow a window of 4 weeks to craft and prepare your order for delivery, ensuring that every detail is perfected to meet your highest expectations. Customized items may slightly extend the processing time to 5-6 weeks. We highly value your time and are committed to delivering an experience that exceeds all your expectations.

• Customs taxes or import duties (if any) are the buyer's responsibility and are not included in the shipping charge.
• Please kindly note that we cannot be responsible for delays due to customs. Also, once an item is shipped, we cannot be responsible for delays/lost items.

For standard orders: cancellation must be made within 48 hours of purchase.
Please note that there will be a 5% fee charge from the total sum you originally paid.

For custom orders: cancellation requests must be made within 24 hours after the order is placed. If made within 24 hours, 75% of the order amount will be refunded. There will be a 25% restocking and processing fee.

If a cancellation request is not within 48 hours for standard order and/or 24 hours for custom order. There will be no refund. This is because after we receive an order, we immediately process the order, and pay for and arrange the necessary materials and fabrics to avoid the delay of your order.

We have a no exchange policy.

Return cost is the customer’s responsibility. There will be a 25% restocking and processing fee plus original shipping charges on the returned/refunded item.

• Please contact us within 7 days of the receipt date. We can not accept returns without a return confirmation (a return MUST be confirmed/accepted prior). Once we confirm a return, we will send instructions. The buyer must ship the returned item within 14 days with tracking and provide us the tracking information for the returned package.
• Return shipping costs are the buyer's responsibility.

Unfortunately, the following items cannot be returned or refunded:
• Products that on promotion/on sale
• Custom orders are not refundable. The definition of a custom order: All items that made to order and tailored, customized for you only (size/color/design).
• Taxes, custom fees (if any), processing fee charges, and expedited shipping fees are nonrefundable
• We don't accept returns if you give us the wrong measurements.
• Items must be unworn and/or unused, unwashed or undamaged, unaltered. The product must be returned in original status with no makeup stained, artificial tanning, deodorant, etc. There will be an inspection upon your return.

Should there be visible damage or if it has been altered, washed or worn, we will send the dress back for you to keep without refund.