It is very important to BigStuffed that you are pleased with your purchase.
If you are unhappy with your purchase after receiving it, please Contact us and we will find a solution.

In case you wish to return or exchange an undamaged item, you will be responsible for the cost of returning the product(s) to us.
For exchanges, you will be responsible for the new shipping as well.

To carry BigStuffed in your store please fill in out retailer form on our website:

https://www.bigstuffed.com/pages/retailer-form

All our models' fabrics are machine washable however we recommend hand wash with cold water and lay flat to dry to prevent the stuffing from moving

If your package has been unclaimed it will be sent back us.
We will contact you in order to know if you wish to be refunded or for your package to be shipped again as soon as we receive it.The buyers are responsible for reshipping postage cost.

If the buyer does not come back to us in 31 days, the order will no longer be able to be reshipped and not refunded.