Thank you for your order! Our current processing time is 4-10 business days! Our goal is to craft and ship your order as quickly as possible! Some items may have a shorter or longer processing time than others. Once the order ships, transit time is on average 2-4 days depending upon location.

**For time sensitive orders, we do offer a rush fee option that can be purchased to reduce the processing time by half. We also offer expedited shipping methods during checkout. Please note that selecting an expedited shipping method does not reduce the processing time.**

Due to the custom nature of the orders, we are unable to offer any returns or exchanges. If you have any issues with your order, please contact us within 48 hours of delivery. We will look into the issue and may ask for photos for further examination.

Please note that we are not responsible for any damages or errors on part of the mail carrier. Also, if a package is returned back to us because an incorrect shipping address was provided, a reshipping fee will be required.

We sure do! Our bulk discounts vary depending upon the quantity you are interested in. Feel free to contact us and we can provide with additional discount details!

Orders can be canceled and refunded or have changes made to them up to 24 hours after the order has been placed. We keep this timeframe small in order to maintain a quicker processing time! If you need to make changes or cancel and order, please contact us immediately!

The traditional monogram for women is for you last name initial to appear larger in the center, therefore, we ask that you provide your monogram in this order: first, LAST, middle.

ex. Mary Elizabeth Smith = mSe

The traditional monogram for men is for you initials to appear in their natural order and they appear in a straight line and all the same size. Male monograms are not as common as female monograms, so we ask that you specify if you would like a male monogram.

ex. John David Smith = JDS

If you need an item sooner than our stated processing time, please contact us prior to placing an order so that we can let you know if we can meet the date needed. If you place an order without contacting us and providing a need by date in the notes section, we cannot guarantee that we will meet the date.

Unfortunately, we are unable to provide proofs prior to personalization. We are happy to answer any questions you may have to help provide the best idea of the final outcome!