Feel free to contact me for custom orders. I'd be delighted to make something special for you.

Most of my items are made to order. Usually I ship within 3-5 business days. (this does not include delivery time).

PLEASE check your address. I ship to the address provided by Etsy.
I can't take any responsibility for lost packages due to wrong or incomplete addresses.
If your package returns back due to unclaimed, incorrect address, etc, I will contact you to arrange reshipping. Buyers will be responsible for any shipping cost incurred.

Prices are exempt from VAT - small business owner (art.1 comma 58 legge 190/2014)

JEWELRY:
When you buy a bracelet or a jewel STANDARD SHIPPING is WITH tracking number.
I ship by Poste Italiane. During checkout upgrade to UPS is available.

LAPEL PINS:
♥ Europe, Australia, New Zealand, USA, Canada, Japan, Singapore, Hong Kong:
when you buy lapel pins STANDARD SHIPPING has NO TRACKING NUMBER. Shipping upgrade is available during purchase.

♥ Rest of the World: shipping method is UPS express delivery in 3-5 days (jewelry and lapel pins)

I accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
CUSTOM and PERSONALIZED items

Conditions of return
For orders up to 50 Euro I will refund the price of the item minus shipping cost.
Buyers are also responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I accept cancellation within 6 HOURS from order.