UK SHIPPING
All orders are processed within 1 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

Shipping typically takes between 2-4 working days for UK orders, however, this is only an estimate and shipping times can be a lot longer during the holidays.

Shipping charges for your order will be calculated and displayed at checkout.

What to do if you think your order has been lost in the post:

Sometimes the post is a little slower than expected, especially around the holidays, however most parcels turn up within 2 weeks. If, after receiving your shipping confirmation email, you haven’t received your order within 10 working days please contact us at shelli.graham [!at] gmail.com with your name and order number, and we will look into it for you.



INTERNATIONAL SHIPPING

Yeti Cards & Gifts offers international shipping to the following countries:

-United States

-Canada

-The EU

-Australia

-New Zealand

-Japan

All orders are processed within 1 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

Shipping typically takes between 5-7 working days for international orders, however, this is only an estimate and shipping times can be a lot longer during the holidays.

Shipping charges for your order will be calculated and displayed at checkout. If you select 'Standard' delivery at the check out the order will be sent using a standard delivery service that does not provide a tracking number. If you would like to have access to a tracking number so you can track your delivery please upgrade your shipping to 'Tracked' delivery. I cannot provide a tracking number if you do not upgrade your delivery to 'tracked'.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Yeti Cards & Gifts is not responsible for these charges if they are applied and are your responsibility as the customer.

What to do if you think your order has been lost in the post:

Sometimes the post is a little slower than expected, especially around the holidays, however most parcels turn up within a few weeks. If, after receiving your shipping confirmation email, you haven’t received your order within 20 working days please contact us at shelli.graham [!at] gmail.com with your name and order number, and we will look into it for you.

Before issuing a full refund for a lost package a case will be opened with The Royal Mail to confirm your order has been lost. Please note this process can take time. The Royal Mail will not open a case and investigate lost packages until 26 working days have passed from the 'Expected Delivery Date'. I require confirmation from The Royal Mail that an item has been lost before issuing a full refund. By placing an order you are agreeing with these terms.

Please note I do not refund orders that are sent to an incorrect address so please double check your details when you check out.

GERMANY PACKAGING LAW - VERPACK

All cardboard and Kraft papers can be recycled. Plastic bubble wrap and tape cannot be recycled. To arrange for a collection of packaging materials contact:

Veolia Umweltservice Dual GmbH
Henrik-Ibsen-Straße 20a
D-18106 Rostock

+49 (0)381 - 87715-310
de-ves-info-dual@veolia.com


How do I check the status of my order?

Once your order has been shipped, you will receive an email notification from Yeti Cards & Gifts.

If, after receiving your shipping confirmation email, you haven’t received your order within: 10 working days for UK customers or 20 working days for International customers, please contact us at shelli.graham [!at] gmail.com with your name and order number, and we will look into it for you.

UK Shipping:
Shipping charges for your order will be calculated and displayed at checkout. If you select 'Standard' delivery at the check out the order will be sent using a standard 'Second Class' delivery service. If you select 'First Class' at the check out your order will be sent via The Royal Mail - 'First Class' service for smaller parcels and UPS next day for larger parcels.

International:
Shipping charges for your order will be calculated and displayed at checkout. If you select 'Standard' delivery at the check out the order will be sent using a standard delivery service that does not provide a tracking number. If you would like to have access to a tracking number so you can track your delivery please upgrade your shipping to 'Tracked' delivery. I cannot provide a tracking number if you do not upgrade your delivery to 'tracked'. International orders from the UK typically take between 5-7 working days.