In case of any return the customer is responsible for the return postage charges and eventual customs duties. If the reason of return is not attributable to quality claims , but it is purely due to customer change of mind or other reasons not attributable to quality or defects, the customer will be not refunded on the onward postage cost also. Please note that all of our products are handcrafted, handmade or hand loomed pieces whereby the piece may have minor defects, such as loose threads & yarn, extra pieces of yarn included in the weave, miss stitching, etc., which are customary for this type of handcrafting so we exclude this as being considered a defect for return purposes.

We ship worldwide! All our items will be carefully packaged and will be sent after 1-3 business days after payment is received.

Shipping usually takes about 4-7 working days to Europe and 2-3 weeks to other countries. This is just an estimation as we can't be responsible for eventual post delays.

Transit time may vary depending on your location and custom processing, so we are not able to guarantee exact arrival time. We are not responsible for delays caused by the Post. In case of long delays we can only refund you once it was confirmed by the postal service that the package was lost. Anyway losses are very rare.

International packages are sent usually via International postal and via SDA courier service locally . If you want the item to arrive fast, feel free to contact us for our shipping options. We are not responsible for damage, lost, custom delay, custom charge, taxes and extra fees.
Order's abandoned, neglected, not picked up at the Post Office, not received or rejected for any reason are not eligible for a refund. Customer is responsible for return shipping and shipping fee's incurred