Orders are shipped with Royal Mail as the courier, with partner courier companies being used for international orders. Please see Royal Mail website for which partner courier is used within your country.

For domestic orders:
All items come with 2nd class delivery and I am provided with delivery confirmation for all orders. At checkout, there is both 1st class delivery and tracked options available.

For international orders (everywhere excluding the UK):
All international orders are shipped with tracked postage to enable you to be updated on their journey. Please use Royal Mail's website to track as this is most up to date.

If you have accidentally provided the wrong address for your order please contact me as soon as possible. What action I can take will depend on the status of your order. If you order has not been dispatched and I have not yet purchased postage, I am more than happy to alter the address for your package. If your order has been dispatched, I am no longer able to alter the address, and am not able to intervene with delivery. If postage has already been purchased for this order, you will have to pay for new postage to the desired address. This also applies to orders which have been returned to me due to an incorrect/ insufficient address being provided, where additional postage is required due to the initial postage being used.

All earrings are sold in pairs of 2 individual earrings.

I stock silver and gold plated nickel-free and lead-free hooks, which are silver/ gold plated. If you would like me to alter the hooks of a pair of earrings to these, please leave me a note with your order. For any additional information such as the base metals or components of earring charms please message me.

All silver earrings come equip with silver plated hooks. Sterling silver ear hooks are available within my shop to upgrade to.

For gold earrings, I am working on upgrading the quality of gold plating. I also have some gold-filled pieces available in my shop.

The appearance of earring hooks may vary as I am in the process of upgrading them.

At checkout, optional purple velvet gift bags are available. These gift bags are for each individual item of jewellery. So, a purchase of one gift bag would fit one pair of earrings etc.

If you would like a gift note added to your order, please mark your order as a gift and write the note you would like within the 'gift message' box. Gift messages are hand written onto gift cards and attached to items. Unless requested, if you have marked your order as a gift and not provided a gift message a gift card will not be supplied. Please note that orders will be written as they appear, so please double check for spelling

It is incredibly important to me to be as eco-friendly as possible to prevent unnecessary waste from damaging our environment. Due to this, all packaging supplies I use have either been made with recycled materials, are recyclable or re-purposed (i.e bubble wrap). The mailers I use to post items are now 100% recyclable. The mailers, thank you cards and earring display cards are all made from card and cardboard and are recyclable. Where possible, I recycle scrap metal which results from making the pieces. If you have any concerns please do not hesitate to contact me.

In order to promote the longevity of your new pieces, I recommend the following steps.
*Avoid contact solvents such as perfume, deodorant and hairspray etc.
*I don't recommend exercising, sleeping or showering with your new products as this can cause jewellery to tarnish.
* Store jewellery separately to avoid surfaces getting scratched with other items.
*Avoid dropping or bending items or using excessive force as this can lead to damage.
*Avoid placing items in direct sunlight or intense heat if they have resin components as this can cause the shape of these components to change.

Jewellery may tarnish over time, it is best practice to store jewellery in areas away from moisture and out of direct sunlight to prevent this.

I am unable to accept returns for pierced earrings due to hygiene purposes as these are classed as intimate items. Bespoke, custom and made to measure items are also not returnable.

I am able to accept returns other jewellery items such as necklaces and bracelets. In order to arrange a return, buyers must contact me and post the item back to me within 14 days of delivery. In order for items to be returned, they need to be unworn and in their original condition. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and items.

For individual dispatch times, please refer to the processing time-frame stated at checkout. Dispatch times remain the same regardless of postage method applied, so all items are dispatched within the same time frame. Upgraded postage refers to the postage service purchased to for your order.

Etsy will send an email to advise when your order has been dispatched. Alternatively, you are able to view this on the 'Purchases' section within your Etsy account.

After dispatch, delivery times vary depending on the shipping method selected at checkout. Domestic orders shipped with standard shipping generally take 2-5 business days to arrive. However, Royal Mail advise that orders can take up to 13 working days to arrive which due to unforeseen delays, particularly in the festive season.

International orders - shipping varies depending on the proximity of your destination country, with orders generally taking 1-2 weeks to arrive. However, as above Royal Mail advises that orders can take up to 6 working weeks to arrive.

Although delays are not common, unfortunately these are completely out-with my control. If your order has not arrives after the advised time-frames above, please get in touch.