When you receive succulents , please do a water treatment for 2-4 days before putting it into soil and pot.
Put it at a warm place without too much sunlight let succulents get use to their new home.
Or you can put into soil but give water few days later.
Both way are okay.

In Switzerland , except local post and letter, all the other post need to give a phone number for sending. You can find out more information at Swiss Post website.

Plants might slightly larger or smaller than the pot they are grown depending on the time when you buy.
I ship the plants as dry as possible and they will achieve to the beautiful state after you plant them again. So is totally normal if the plant arrive a bit dry because they were in the box without water and sun. They are not dead.
All plants are ship with bare root.

Some succulents leaves are easy to fall which is normal, especially they are in the box with distance transportation. Usually the fallen leaves can be used to grow new life.
You can try if the leaves are not too dry :)

Only shipping in EU country atm. Usually shipping time take 7-18 business days depending on your location.
Might be slower when happen in times of holidays or Covid-19.
Thank you for your understanding.

Please also note that i do not have control of each country or state customs regulations /charge.