Cocoa3D

Privacy Policy

Information I Collect
If you placed an order through Etsy, you authorized Etsy to provide me with certain information, such as your name, email address, shipping address, payment information, and details of the product you ordered. If you placed an order through my personal website, you provided this information directly. You may also choose to provide additional personal information (e.g., for custom orders) when you contact me or leave personalization details when placing an order.

Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:
- Providing my services: Using your information to fulfill your order, provide customer support, and resolve disputes.
- Consent: When you have given explicit consent for specific uses (e.g., marketing emails), which you can revoke at any time.
- Legal compliance: Retaining purchase information as required by tax laws or responding to legal requests.
- Legitimate interests: Using your information to improve my services. If your order was placed through Etsy, I also use your information to comply with Etsy’s Seller Policy and Terms of Use, provided these interests are not overridden by your rights.

Information Sharing and Disclosure
I share your personal information only in limited circumstances:
- Etsy: If you placed your order through Etsy, I share information with Etsy as necessary to provide my services and comply with Etsy's Seller Policy and Terms of Use. If your order was placed outside of Etsy, this does not apply.
- Service providers: Trusted third parties such as delivery companies, but only to the extent necessary to perform these services.
- Business transfers: If I sell or merge my business, your data may be disclosed as part of the transaction, as permitted by law.
- Legal compliance: If necessary, I may share information to respond to legal requests, prevent fraud, or protect the safety of my customers and business.

Data Retention
I retain your personal information only as long as necessary to provide my services and fulfill legal obligations. Typically, this is 4 years, unless a longer retention period is required by law.

International Data Transfers
Your information may be stored and processed through third-party hosting services in the U.S. and other jurisdictions with different data protection laws. When transferring data outside the EU, I take appropriate measures to protect it, such as using Standard Contractual Clauses (SCCs) or other legally recognized safeguards.

Your Rights
If you reside in certain territories, including the EU, you have the following rights regarding your personal data:
- Access: Request a copy of the personal information I hold about you.
- Change, Restrict, Delete: Request modifications, limit how I use your data, or ask for it to be deleted (except where legally required to retain it).
- Object: Object to my processing of your data for legitimate interests or marketing purposes.
- Complain: If you have concerns about how I handle your data, you can contact your local data protection authority.

How to Contact Me
For GDPR purposes, Luiza Petre is the data controller of your personal information. However, for operational inquiries regarding data handling, you may contact:

Irving Bruder
support@cocoa3d.com (for both Etsy and personal website)
+1 646 481 7151

For mailing correspondence, please use the following address with the name format:
Irving Bruder / Luiza Petre
115 East 57 Street, Suite 1450
New York, NY 10022, US

This privacy policy applies to both my Etsy store and my personal website. If you are viewing this policy via Etsy, please refer to Etsy's Privacy Policy for additional details regarding Etsy's use of your data.