If you happen to place an order with us, but later on place another order before we’ve shipped out your first one, please contact us directly on Etsy if you wish to combine the orders. Otherwise, we will ship both orders out separately.

Both domestic and international orders are shipped via USPS First Class Mail. We usually ship in bubble mailers, but will occasionally upgrade to boxes if orders contain too many items.
Domestic orders usually take 2-7 days to arrive. International orders vary depending on the country's postal service. Orders typically arrive in 7-21 days, but it may take longer. Once a package leaves our hands, it is no longer in our control and we cannot take responsibility for what ever happens to it in transit.

You can use water to remove the grip and reposition/move onto another case. Be sure that any electronic device is removed from the case before attempting removal. Apply a bit of water to one side of the grip, so the gel can be pliable. You can then carefully rip off the grip from where it is applied. Let the gel adhesive dry a bit, if it is too wet, before reapplying onto a new surface. Please be aware that the gel will lose its strength over repeat removal.

Listings with different gradings (standard and seconds) are very subjective. We try our best to ensure the best quality, but even standard grade merch may have slight flaws. For the most part, if any small flaws are present, they are only noticeable if observed extremely close and even then, the flaw may still be missed. Seconds grading, on the other hand, are those that contained flaws we deemed too severe to be sold as standard grade. These flaws are usually noticeable even at arms length.

If there are any questions or concerns related to an order you’ve placed, please contact us on Etsy. If you made a purchase using an Etsy account, please use the same account to contact us so we know what order to look at. You may also email us at heyotwinsies[at]gmail[dot]com, though if you have an outstanding order, or any issues with a received order, we would prefer you contact us on Etsy.