# Privacy Policy
**Effective Date: August 17, 2026**
Pakay LLC, doing business on Etsy as **PakayUS** (“PakayUS,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you purchase from our Etsy shop, contact us, or otherwise interact with us through Etsy.
This Privacy Policy applies to information processed by Pakay LLC in connection with our Etsy shop. It does not apply to the privacy practices of Etsy, Inc. or other third parties that we do not own or control. Etsy processes information according to its own Privacy Policy.
## 1. Personal Information We Receive
When you place an order or contact us through Etsy, Etsy may provide us with information necessary to process your order and provide customer service, including:
* Your name
* Email address
* Shipping address
* Order and transaction details
* Product selections, sizes, colors, personalization details, or other information related to your order
* Information you voluntarily provide when communicating with us through Etsy Messages
Payment transactions are processed through Etsy and its payment service providers. Pakay LLC does not collect or store your full payment card information.
## 2. How We Use Your Information
We use personal information only when reasonably necessary to operate our Etsy business, including to:
* Process, prepare, fulfill, and ship your orders
* Communicate with you regarding your order
* Provide customer service and respond to questions
* Process replacements, returns, refunds, or order-related issues
* Maintain appropriate business, accounting, and transaction records
* Prevent fraud or misuse
* Comply with applicable legal, tax, regulatory, or Etsy requirements
* Establish, exercise, or defend legal claims when necessary
We do not use personal information obtained through an Etsy transaction to send unsolicited marketing messages.
## 3. Sharing of Personal Information
We may share limited personal information when reasonably necessary for the purposes described above.
This may include sharing information with:
**Etsy:**
We share information with Etsy as necessary to provide our services and comply with Etsy's Seller Policy, Terms of Use, and other applicable Etsy policies.
**Production, Fulfillment, and Shipping Providers:**
Where necessary to produce, fulfill, or deliver an order, information such as your name, shipping address, and relevant order details may be provided to service providers, production partners, fulfillment providers, or shipping carriers.
**Professional and Business Service Providers:**
We may use service providers that assist with business operations, accounting, recordkeeping, technology, or related services. Information is provided only to the extent reasonably necessary for those services.
**Legal and Regulatory Requirements:**
We may disclose information if we reasonably believe disclosure is necessary to comply with applicable law, a legal obligation, court order, governmental request, tax requirement, or to protect the rights, property, or safety of Pakay LLC or others.
**Business Transfers:**
If Pakay LLC is involved in a merger, acquisition, sale, restructuring, or transfer of some or all of its business assets, relevant business records may be transferred as part of that transaction, subject to applicable law.
## 4. Sale of Personal Information
Pakay LLC does **not sell personal information obtained from Etsy customers**.
We also do not use Etsy customer information for unrelated third-party marketing or add customers to marketing or mailing lists without appropriate consent.
## 5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes, maintaining required business and tax records, and complying with applicable legal obligations.
When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it as appropriate.
## 6. Data Security
We take reasonable administrative and organizational measures designed to protect personal information under our control against unauthorized access, disclosure, alteration, misuse, or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
## 7. Your Privacy Rights
Depending on where you live and the laws applicable to Pakay LLC, you may have certain rights regarding your personal information. These may include the right to:
* Request information about the personal information we maintain about you
* Request access to or a copy of your personal information
* Request correction of inaccurate personal information
* Request deletion of certain personal information
* Request information about how your personal information has been used or disclosed
* Exercise other privacy rights available under applicable law
Certain information may need to be retained when required for legitimate business purposes or by applicable law, including transaction, tax, fraud-prevention, dispute-resolution, or legal recordkeeping requirements.
For information controlled directly by Etsy, including your Etsy account information, payment information, or information collected through Etsy's website or applications, requests may need to be submitted directly to Etsy.
## 8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Etsy requirements, or applicable law.
The effective date shown at the top of this policy indicates when the current version became effective.
## 9. Contact Us
For questions about this Privacy Policy or requests concerning personal information processed by Pakay LLC in connection with the PakayUS Etsy shop, please contact us through **Etsy Messages at PakayUS**.
**Business:** Pakay LLC
**Etsy Shop:** PakayUS
