CraftSignal

CraftSignal Shop Policies

*Last Updated: September 2026*

Welcome to CraftSignal.

We are Moiz and Shameer, two university fellows and friends building a creative shop dedicated to original designs, digital products, and thoughtfully created apparel.

We believe in treating our customers with honesty, care, and respect. The following policies explain how we handle orders, privacy, cancellations, exchanges, digital products, and customer support.

Please take a moment to review these policies before purchasing from our shop.

# 1. Privacy Policy

At CraftSignal, we respect your privacy and are committed to protecting the personal information you share with us when purchasing from our Etsy shop.

This Privacy Policy explains what information we receive, how we use it, and how we handle it responsibly.

By purchasing from CraftSignal or communicating with us through Etsy, you acknowledge and agree to the practices described in this policy.

## Information We Receive

When you place an order or contact us through Etsy, we may receive information necessary to complete your purchase and provide customer support.

This may include:

* Your name
* Email address
* Shipping address for physical orders
* Transaction and order information processed through Etsy
* Information you provide through Etsy Messages
* Details related to your purchase or product preferences

We only use information reasonably necessary to operate our shop, fulfill orders, and provide customer service.

## How We Use Your Information

We use your information for legitimate business purposes related to your purchase and interaction with CraftSignal.

This may include:

* Processing and fulfilling orders
* Providing access to digital downloads
* Communicating with you regarding your order
* Responding to questions and support requests
* Resolving order-related issues
* Improving our products and customer experience
* Maintaining necessary business, accounting, and legal records

We do not use your personal information for unrelated purposes unless legally permitted or appropriate consent has been provided.

## Information Sharing and Disclosure

CraftSignal does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Your information may be shared only when necessary to operate our business and fulfill your order.

### Etsy

Your information is processed through Etsy's marketplace, payment, and order systems. Etsy may collect and process personal information according to its own Privacy Policy and Terms of Use.

### Production and Fulfillment Partners

For physical products, certain order information may need to be shared with trusted production or fulfillment partners when necessary to manufacture and deliver your purchase.

These partners receive only the information required to provide their services.

### Legal Requirements

We may disclose information when required by applicable law, legal process, court order, or government authority.

## Digital Products and Downloads

If you purchase a digital product from CraftSignal, such as a crochet pattern or printable guide, your purchase and download information may be processed through Etsy's digital delivery system.

We do not require additional personal information beyond what is necessary to complete your transaction and provide customer support.

## Customer Messages and Communication

When you contact us through Etsy Messages, we may retain communication related to your order or support request.

This helps us:

* Respond accurately to your questions
* Provide ongoing customer support
* Resolve disputes or issues
* Maintain appropriate customer service records

Please avoid sending sensitive personal information, including passwords, financial account details, or government identification documents through Etsy Messages.

## Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We encourage customers to use Etsy's secure platform for purchases and communications.

## Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including:

* Completing transactions
* Providing customer support
* Meeting legal and accounting obligations
* Resolving disputes
* Maintaining necessary business records

When information is no longer needed, we will take reasonable steps to delete or securely dispose of it where appropriate and legally permitted.

## Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These may include:

* Requesting access to personal information we hold about you
* Requesting correction of inaccurate information
* Requesting deletion where legally applicable
* Objecting to certain uses of your information
* Requesting restriction of processing in certain circumstances

If you have a privacy-related request, please contact us through Etsy Messages.

We will review legitimate requests in accordance with applicable laws.

## International Customers

CraftSignal serves customers internationally, and personal information may be processed in countries outside your country of residence.

Where required by applicable law, we take reasonable steps to ensure personal information is handled appropriately and protected according to relevant privacy requirements.

Customers in the European Union, United Kingdom, and other jurisdictions may have additional privacy rights under applicable data protection laws.

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or Etsy policies.

Updated versions will be posted in our Etsy shop policies with a revised "Last Updated" date.

## Privacy Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us through Etsy Messages.

# 2. Returns, Exchanges & Refunds Policy

At CraftSignal, we want every customer to have a positive experience with their purchase.

We carefully review our products and work hard to ensure they meet our quality standards.

Because our shop includes both physical and digital products, the policies below apply differently depending on the type of item purchased.

## Physical Products

Physical products may include print-on-demand apparel and other tangible products offered through our shop.

### Returns

CraftSignal generally does not offer refunds for change-of-mind purchases or situations where a buyer simply decides they no longer want an item.

However, eligible exchanges may be considered in accordance with the policy below.

### Exchanges

We accept exchange requests for eligible physical products within **7 days of delivery**.

To request an exchange, please contact us through Etsy Messages within 7 days of receiving your order.

The item must generally be:

* Unused
* Unworn
* Unwashed
* In its original condition

Please contact us before sending any item back so we can review your request and provide appropriate instructions.

Return shipping costs for exchanges may be the responsibility of the buyer unless the issue is due to an error on our part, such as receiving an incorrect or defective item.

### Damaged or Incorrect Items

If your order arrives damaged, defective, or significantly different from the product description, please contact us as soon as possible.

We may request photographs or additional information to help us understand the issue.

Depending on the circumstances, we may offer:

* A replacement item
* An exchange
* Another appropriate resolution

Our goal is to resolve genuine product issues fairly and efficiently.

### Refunds

CraftSignal does not generally offer refunds for physical products due to change of mind, incorrect size selection, or personal preference.

Refunds may only be considered in exceptional circumstances, such as:

* A product being significantly different from the listing description
* A confirmed production or fulfillment error
* A damaged or defective item where another resolution is not practical
* Duplicate charges or orders caused by a technical issue

Any approved refund will be processed through Etsy using the original payment method, subject to Etsy's policies and applicable law.

### Personalized or Custom Products

For personalized or custom-made products created specifically according to a buyer's request, exchanges may not be available unless the item arrives damaged, defective, or does not match the agreed specifications.

Please carefully review personalization details before placing your order.

# 3. Order Cancellation Policy

We understand that sometimes plans change.

To help us process orders efficiently, our cancellation policy is as follows:

### Cancellation Window

Cancellation requests must be submitted within **12 hours of placing your order**.

After the 12-hour cancellation period has passed, cancellation requests may no longer be accepted because production, processing, or digital delivery may have already begun.

For physical products, especially print-on-demand items, orders may enter production shortly after purchase.

For digital products, files may become available immediately after purchase.

### How to Request a Cancellation

Please contact us through Etsy Messages as soon as possible after placing your order.

Include your order details and clearly state that you would like to request a cancellation.

We will review the request based on the time elapsed and the status of your order.

### After the Cancellation Period

Once the 12-hour cancellation window has passed, orders generally cannot be cancelled.

However, if an exceptional circumstance occurs, please contact us and we will review the situation where possible.

# 4. Digital Products Policy

CraftSignal offers digital products including crochet patterns, printable guides, creative resources, and other downloadable files.

Digital products are delivered electronically and cannot be physically returned.

## Digital Products Are Non-Refundable and Non-Exchangeable

Due to the nature of digital products, all digital purchases are generally non-refundable and non-exchangeable once the files have been delivered or made available for download.

By purchasing a digital product, you acknowledge that the item is delivered electronically.

## Please Review Before Purchasing

Before completing your purchase, we encourage you to carefully review:

* Listing descriptions
* Preview images
* Product details
* File formats
* Included instructions
* Skill level or requirements where applicable

If you have questions before purchasing, please contact us through Etsy Messages.

We are always happy to clarify product details.

## Download Problems

If you experience difficulty downloading or accessing your files, please contact us through Etsy Messages.

We will do our best to assist you.

Please note that Etsy's digital download system manages file delivery, and some download issues may relate to Etsy's platform, internet connection, or device compatibility.

## Incorrect or Missing Files

If you receive an incorrect file, missing pages, corrupted content, or encounter a genuine technical issue with your purchase, please contact us.

We will investigate the issue and, where appropriate, provide a corrected or replacement file.

## Pattern Errors or Mistakes

We carefully review and test our digital products before publishing them.

However, creative patterns and detailed instructions can occasionally contain an error or unclear section despite careful quality checks.

If you discover a mistake or something that seems confusing, please don't worry.

Contact us through Etsy Messages and explain the issue.

We will do our best to:

* Review the problem
* Provide clarification
* Correct genuine errors
* Offer an updated file where appropriate

Your feedback helps us improve our products and provide better experiences for future customers.

## Refund Requests for Digital Products

Digital products are generally non-refundable after delivery.

However, CraftSignal believes in treating customers fairly.

In exceptional circumstances, such as a duplicate purchase, significant technical problem, or serious issue with the delivered file, we may review the situation individually and determine an appropriate resolution in accordance with applicable Etsy policies and laws.

## Personal Use and Copyright

Unless otherwise stated in an individual listing, CraftSignal digital products are intended for personal use only.

Purchasers may use our patterns and guides to create physical items for themselves or as gifts.

You may not:

* Resell digital files
* Share files publicly or privately
* Redistribute or reproduce files
* Copy or modify files for resale
* Commercially distribute the digital content without written permission

Please review individual listings for any additional licensing terms.

## AI-Assisted Creative Tools

Some of our creative development processes may involve digital tools or AI-assisted technologies.

Regardless of the tools used during development, our products are carefully reviewed and tested before publication.

Where required by Etsy policies, relevant disclosures will be provided in individual listings.

## Customer Support for Digital Products

If you have questions, concerns, or need assistance with a digital purchase, please contact us through Etsy Messages.

We genuinely want our customers to enjoy their purchases and feel supported throughout their creative journey.

# 5. Shipping & Delivery Policy for Physical Products

Physical products offered through CraftSignal may be created and fulfilled by production partners.

## Processing Times

Processing times vary depending on the product and fulfillment partner.

Estimated processing and delivery times will be provided in the individual product listing whenever possible.

Please understand that production times may vary during holidays, seasonal demand, or unexpected circumstances.

## Shipping Information

Buyers are responsible for providing accurate shipping information at checkout.

Please carefully review your name, address, postal code, and other delivery details before completing your purchase.

## Delays

Shipping delays may occasionally occur due to:

* Carrier disruptions
* Weather conditions
* Customs processing
* International shipping procedures
* High seasonal demand
* Unforeseen fulfillment issues

While we cannot control all shipping circumstances, we will do our best to assist customers when concerns arise.

## International Orders

International buyers may be responsible for customs duties, import taxes, VAT, or other charges imposed by their country.

These charges are outside CraftSignal's control and may not be included in the product price or shipping cost.

Please check your country's customs regulations before purchasing where applicable.

# 6. Product Quality & Customer Support

At CraftSignal, we take pride in creating products that are useful, enjoyable, and thoughtfully developed.

Our creative process may involve a combination of human creativity, digital tools, and AI-assisted technologies.

Every product is reviewed by our team before publication.

For digital products, we review instructions, formatting, and overall usability.

For physical products, we carefully review designs, product specifications, and listing information.

Despite our best efforts, occasional mistakes or misunderstandings may happen.

If you encounter a problem, please contact us through Etsy Messages before assuming that the issue cannot be resolved.

We are committed to listening, learning, and improving.

Your satisfaction and trust are important to us.

# 7. Etsy Purchase Protection

Eligible Etsy orders may be covered by Etsy's Purchase Protection Program.

If an order qualifies under Etsy's program, Etsy may provide assistance or a refund according to its applicable policies.

CraftSignal will cooperate with Etsy and customers in resolving eligible order-related concerns.

# 8. Changes to Shop Policies

CraftSignal reserves the right to update these shop policies from time to time to reflect changes in our business practices, products, Etsy policies, or applicable legal requirements.

Any updated policies will be published in our Etsy shop policies.

The "Last Updated" date will be revised when significant changes are made.

# 9. Contact Us

If you have any questions about our products, policies, orders, or customer support, please contact us through Etsy Messages.

We are always happy to help and will do our best to provide a fair and thoughtful response.

Thank you for supporting CraftSignal.

Every order, message, and kind recommendation helps our small creative project grow.

With gratitude,

*Moiz & Shameer*
CraftSignal