SolBusy

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Custom and personalized orders
Yes, we do ship our internationally!
Duties/taxes/VAT/import/handling fees are NOT included in your order total. All international packages returned to SolbusyToys because duties/taxes/VAT/import/handling fees were not paid will be charged a 25% restocking fee.
Refunds and Exchanges
I want my clients to be happy, so report me if you have any problems.
• If you are not satisfied with your items for any reason or they are damaged during the shipping, please contact me before leaving a feedback.
• If your package was returned to me as unclaimed I'll contact you for further information on delivery or canceling an order.
• If you have some problems during the shipping (package does not come, it takes too long and you are in hurry) - please contact for help.
• If you wish to cancel transaction (before the order was made and sent), please, note, that there is non-refundable 6%.
• Refunds do not include shipping costs. Returning shipping costs are paid by the buyer.
• I don’t accept returns of items that have been used by the buyer. All items must be return in original conditions without any physical changes with all of its components.
•In case of the item being damaged on arrival a refund of all the costs is possible after providing me with photos of the damaged package and the item itself.
• All returns must be shipped via registered mail (with tracking number); you'll receive the refund within three business days from the return delivery date.
Shipping
All items will be carefully packaged and sent within 1-5 business days after payment is received!
(Some items may need more time. If processing time is more than 7 days - you will find it in item description )
Shipping address:
• Please make sure your shipping address is correct during the checkout. I will send your package to this address and not the Paypal one.
Terms & Delivery time:
• Shipping usually takes about 1-4 weeks.
Please note, transit time may vary depending on your location and customs processing, so I can’t guarantee exact arrival time.
Here are approximate terms of shipping:
- USA: 1 - 2,5 weeks
- Canada: 1-3 weeks
- Australia: 1-3 weeks (sometimes longer, depending on work of Australian custom)
- Europe: 1-3 weeks
Shipping method:
• All packages are sent via international registered airmail from Kiev, Ukraine.
It includes tracking number (it will be sent in e-mail notification). Each package has delivery confirmation.
Please note: some local postal services do not provide on-line tracking for international registered airmail. Such as: Canada, Germany, UK and Australian post. So I can track your package only while it's in Ukraine.
• Express shipping via EMS is available upon request. Please contact me if you need it before placing an order, so we can adjust shipping prices.
Payment
I accept PayPal or Credit Cards only.
• Your items will be made and shipped only after the payment is cleared.
• If you don't have Paypal account and would like to pay with your Credit Card, check this step-by-step tutorial on PayPal:
https://www.paypal.com/webapps/mpp/pay-online

Your order will be shipped only after the payment is cleared. This means if you pay via Paypal e-checks there could be delay in 3-5 business days. You can check the status of your payment in your Paypal account or in the correspond invoice.
Unclaimed Packages
• If your package was returned to us as unclaimed we'll contact you for further information on delivery or canceling an order.
• Redelivery will cost $7 -18, depends on weight.
Lost Packages
• Package is considered as lost if it doesn't come within 40 days from posting date and tracking does not work.