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Last updated on Oct 26, 2023
Reviews
4.9
(207)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Phoenix on Jun 29, 2026
5 out of 5 starsThe sign looks great 😃 They worked with me to perfect the design to my own specifications after I submitted some ideas of what I wanted, which was awesome. There were some accidental miscommunications around pricing, as there had been an error in the listing description, but they were very professional and accommodating about reaching a resolution. Overall I am very pleased with the finished neon sign. We did think that the adaptor provided felt a little bit wobbly in the plug, so we have used our own adaptor that is to Australian safety standards just incase. Thank you again 😊
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Gemma on Jun 13, 2026
5 out of 5 starsThe product is exactly as described. You can tell it's been made with care. The seller was very helpful, kind and communication was easy. Also the item shipped very quickly too :)
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About TheCustomNeonShop
Sales
954
On Etsy since 2023
Shop policies
Last updated on Feb 5, 2023
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
Dec 17, 2025
Frequently asked questions
DO YOU OFFER A WARRANTY?
We offer a 12-month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
WHAT ARE THE NEON SIGNS MADE OF?
Our neon signs are handcrafted using premium flexible neon LED. This LED is affixed to sturdy & clear acrylic backing can be cut to shape, cut to letter or cut to square.
HOW LONG WILL THE NEON SIGN LAST?
The LEDs used in our signs have a lifetime of a huge 50,000 hours. That is the equivalent of over 5 years if you were to keep the neon sign switched on constantly! Especially, our LED is environmentally friendly and maintenance free.
WHAT IF HAVE A PROBLEM WITH THE NEON SIGN?
All of our neon signs come with a 12-month warranty, meaning that if there is a technical problem (lights do not light up, power adapter failure) we will resend you a new one or new adapter depending on the problem. If you have any issues with your sign within 12-months of purchasing, kindly contact us with details of your sign's issues to get the best supporting.
HOW IS MY SIGN PACKED?
The Sign is packed in strong special packaging with plastic wrapping, bubble wrap, solid cardboard edge protectors & solid cardboard boxing. This is to ensure that our signs to arrive safely to your location. Please open your parcel immediately after receiving it. We accept claims within 2 days after delivery. Contact us here through message and send us detailed pictures and videos if possible of the breakage, after reviewing and accepting your case we will send you a new spare parts or a new neon sign depending on the damage free of charge.