Due to the item’s custom nature, we do not accept returns, exchanges, or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

There are no refunds since some of the items are custom. If an item breaks in shipment we have ensured its value is up to $100 and you can submit the claim to Canada Post online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance, please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
*Note that any damage must be reported to our shop within 48 hours of the package

All orders will be processed in our standard 3-5 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

Mossterpiece Shop is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off the amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.