10Thirty1Design

Occasionally there will be sales. All sales are final. Sales prices are valid during the duration of the sale only.

Promotional codes cannot be combined.

Coupon codes MUST BE USED AT CHECKOUT! No exceptions.

FIRST BURN
Let the wax melt all the way to the edges to prevent tunneling.

UNEVEN FLAME
If the flame leans or melts to one side, move the candle away from drafts and place it on a flat surface.

SMOKE/FLICKERING
Blow out the candle, trim the wick to ¼ inch, and relight for a cleaner burn.

"WET SPOTS" ON JAR
These patches are normal with soy wax and come from temperature changes—totally cosmetic.

FROSTING/CRYSTALS
A frosty or crystalline look is a natural trait of soy wax and does not affect performance.

YELLOWING WAX
Some fragrances naturally deepen over time. This is harmless and won’t change how your candle burns.

ROUGH TOPS
A bumpy top after burning is normal for soy candles and doesn’t affect scent or burn quality.

Customization is available on select items. If you see a design that isn’t listed as customizable, feel free to message us—we’d love to hear your idea and see what’s possible!

Gift messages are not available for all items. They are only available for candle listings only offered as clear glass, 9oz candles. If the listing has an amber and clear glass option, gift messages are not available.

Our products are processed and shipped via a production partner who does not offer gift wrapping services. Please be advised that products are shipped in a no-frills packaging.

We strive to ship orders quickly! Please allow 2–7 business days for processing. Once shipped, delivery usually takes 2–7 business days. For embroidered items, processing may take an extra day or two. Please note: shipping times may be longer during holidays or peak seasons.

Each item is made to order. We do not offer refunds, returns or exchanges. To ensure you’re completely satisfied with your purchase, please carefully review our listing description, FAQs, and listing image charts before placing your order.

If your package arrives damaged, please contact us within 3 days of delivery. To help us resolve the problem quickly, include several clear photos of the item and email them to us for review and issue a replacement.

No refunds or replacements will be sent if you do not like a scent.

Before purchasing, please note that we are not responsible for lost, stolen, or missing packages. If your tracking status shows "delivered" and you do not have your package, contact your local post office to file a claim directly. There is nothing we can do on our end once a package is marked "delivered".

Part of your order has arrived, but not all of it? This may occur because multiple production partners are fulfilling your item.

If your package has not arrived and is stuck in transit, it could be delayed.

Before completing your purchase, please double-check all details, including your shipping address. If you have entered an error, please contact me immediately (within 10 minutes of placing the order). There is a tiny window to make any corrections.

Orders are automatically routed to a fulfillment queue. Once they enter the queue, we’re unable to make any changes. If an error is found after processing has begun, a new order will need to be placed with the correct information at the customer's expense.