28 Collective | Every Gift Tells a Story, We Can't Wait to Help You Create Yours
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All items
Announcement
Last updated on Jun 19, 2025
Reviews
4.9
(55121)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Tiffany on Jul 31, 2026
5 out of 5 starsVery good quality and came packaged well. Wasn’t hard to unbox and set it up and it’s so beautiful.
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Etsy buyer on Jul 31, 2026
5 out of 5 starsMade her cry when she saw his name Engraved too. Thank you for this lovely gift
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Jada on Jul 29, 2026
5 out of 5 starsI ordered the memorial wind chimes. Unfortunately,I have had ordered several. Fortunately, this shop does great work on this item!
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Teresa on Jul 27, 2026
5 out of 5 starsI got this for a friend whose sister passed away. She called me as soon as she got it and said she loved it.
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Carrie on Jul 26, 2026
5 out of 5 starsThis was purchased for my sister and her family. They recently lost their beloved dog. My sister was very happy with the wind chime and the shipping was very fast. The option for personalization and the ability to include a heartfelt note was very much appreciated.
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Renee on Jul 31, 2026
5 out of 5 starsSuch an appreciated gift for loved ones who are dealing with a death in the family!
About 28Collective
Sales
260,754
On Etsy since 2019
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Personalized memorial wind chimes in a variety of sizes, colors and designs. -
Personalized garden stones available for memorial, house warming, retirement, and more! -
Personalized memorial bird feeders and other garden decor. -
Customizable picture frames available in a variety of sizes, colors, and designs for any occasion. -
Wooden serving trays with handles engraved with your personalization.
Shop members
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28 Collective
Owner
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Grant
Owner
Shop policies
Last updated on Mar 31, 2022
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Digital downloads
Instant downloads
Your files will be available to download once payment is confirmed. Here's how.
Made-to-order downloads
I’ll create your items after purchase and you’ll receive an email when the files are ready to download. The time I need to complete these items can vary. Contact me if you have questions.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Custom and personalized orders
We are happy to create custom orders! Many of the products in our shop can be customized with your own text, a logo and other details. Just reach out to us for more information. Please note that custom orders may incur an additional fee.
*Picture Frame Orders - Please note that we only customize the frame itself. We are not able to print and add photos to the frames.
Do you offer discounts for bulk orders?
We may offer special pricing for bulk orders. Contact us with the item(s) and quantity you wish to purchase and we will send you a quote.
How long will it take for my item to ship?
We have streamlined our order and production processes to get them to you as quickly as possible. In most cases, orders will ship within one business day. Please note that in some situations, this time frame may need to be adjusted. If you are concerned with the delivery time, please reach out to us at support@28collective.com and we can provide you an estimate on production and delivery time.
Gift wrapping and packaging
We do not currently offer gift wrapping, but you can rest assured that our simple, yet attractive packaging will make your recipient feel special. We package most products in a branded box, and then we carefully place it in the box in such a way that creates a great presentation upon opening. We include packing slips in each package that allows you to include a personalized gift message to the recipient.
Where do you ship to?
We currently ship to the United States and Canada.
Shipping rates will vary based on the ship to location and items purchased.
We cannot guarantee shipment to PO Boxes in all instances. For larger items or for bulk purchases, we may ask for an alternate address to have the items shipped to. If one is not able to be provided and we cannot come to a resolution with the customer, it may result in the order being cancelled. We will notify the customer and make all reasonable effort to offer an alternative solution before cancelling an order.
I never received my order. What should I do?
If you have not received your package but the tracking number says it was delivered, please check all places it could have been left including all doors, mailboxes, apartment/condo mail centers and neighbors. If you still cannot locate it, please contact delivery service first. They may help you located it or ask you to contact us to file a claim.
If you have not received your package in the estimated time frame or your tracking number says "pending," please contact us as soon as possible.
All missing or delayed deliveries must be reported within 30 days after the order was purchased. If buyer provides an incorrect address that results in a lost package or return to sender, the buyer is responsible for all additional shipping fees.
Can I make changes to my order after it is already placed?
To ensure a quick turn-around time, we process our orders soon after they are placed. If you need to make a change to your order, please contact us immediately. If we have not yet processed the order, we may be able to make changes. However, if the order has already been created, we will not be able to make any changes.
If you need to change the shipping address, please contact us immediately. If we have not already shipped the item, we can change the address. If we have shipped the item, please contact the shipping service (USPS or Fedex) to reroute the package. We do not accept return to sender packages.
Can I add a logo to one of your products?
Yes, most of our products can be customized with a logo. Please contact us prior to ordering so that we can make sure that the logo will engrave properly.
Will I receive a proof of my order before it ships?
We do not automatically send proofs. However, you may request a proof by sending us a message or adding a note to your order.* Also, we are not able to print and add photos to picture frame orders.
*Orders that receive a proof, must approve the proof within 24 hours or we will cancel the order.
There is something wrong with my order. Can you help me?
Any issue with your order must be reported to us within 30 days of shipment. Issues reported after 30 days will not be able to be addressed. If it is within the 30 days and we are at fault for the issue, we will offer a refund or replacement. If it is outside of the 30 days or we are not at fault, we will not be able to issue a refund or send a replacement.
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