3DGridGallery

This Privacy Policy describes how and when 3D Grid Gallery collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information We Collect
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your:

Identity: Name and Email address.

Logistics: Postal address and phone number (for shipping).

Payment: Payment information (processed by Etsy).

Order Details: Product type, variations, and personalization details (such as the custom text and images you provide for your TARS unit).

2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:

Service Delivery: To fulfill your order, settle disputes, or provide customer support.

Legal Compliance: Retaining information about your purchases if required by tax law.

Legitimate Interests: To improve our services and comply with the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about our customers is vital to our business. We share your personal information for very limited reasons, as follows:

Etsy: As necessary to provide our services and comply with our obligations under the Etsy Seller Policy.

Service Providers: We engage trusted third parties to perform functions such as delivery companies (e.g., USPS, Canada Post, FedEx, DHL) and our US-based 3D printing facility to fulfill and ship your order.

Compliance with Laws: We may share information if required to respond to legal processes, government requests, or to prevent fraud and illegal activity.

4. Data Retention
We retain your personal information only for as long as necessary to provide you with our services. However, we may be required to retain this information to comply with legal/regulatory obligations (such as tax laws). We generally keep your data for 4 years.

5. Transfers of Personal Information Outside the EU
We store and process your information through third-party services in Canada and the United States. As a result, we may transfer your personal information to a jurisdiction with different data protection laws. We rely on Contractual Necessity to fulfill your order as the legal basis for this transfer.

6. Your Rights
If you reside in certain territories, including the EU, you have the right to:

Access: Receive a copy of the personal information we hold about you.

Change/Delete: Request the amendment or deletion of your personal data.

Object: Object to the processing of your information based on our legitimate interests.

7. How to Contact Us
For purposes of EU data protection law, 3D Grid Gallery is the data controller of your personal information. If you have any questions or concerns, you may contact us directly via Etsy Messages (DM) on our shop page.