APRILLOOKshop

If you want to return the item - you need to contact us within 14 days after you received it.

You can get in touch with us by email at info(at)april-look.com with your name and number of order. You should also send us a detailed explanation on why do you want to return it. All returned items need to be in the same condition as received to be eligible for a full refund price. We will return the funds only when we receive the item (excluding shipping costs). The return shipping expenses have to be payed by the customer.

---Attention---
Standard shipping is free on select items only. If you return a part or the whole order, the restocking fee of 7 EUR will be deducted from the refunded sum.

If the item you received is defective, was damaged during shipping or is not the one you ordered you have to contact us within 7 days after you received it. We will give you a full refund for the item and the fees for return shipping. The customer is responsible for the safe return of the package.

*Don't forget to write RETURNS & REPAIRS on the outside of the package. This way you can be sure that it won't be held up at customs and will get to you much faster. Not doing this may result in delays or even the package sent back to you.

After we have received and accepted the returned items, we will issue a refund.

Custom made orders (custom sizes, fabrics etc.) are not returnable.

Unclaimed orders that were returned to us will be re-sent after payment for the second shipment is received.

APRIL LOOK accepts Etsy Payments (and Paypal). We leave 3 days for the payment to be completed, if it isn't we will cancel the order.

If you have any problems with the transaction, please contact us.

-------------Processing time-------------
Our products are MADE TO ORDER.
We begin making orders once the payment has been completed. The time of production varies depending on the size of the order, but usually it's about 5-10 business days. Please contact us if you need a rush order. We try our best to complete all orders on time.

Ready-to-ship items within 3 days time excluding weekends.

Items are shipped to the address of your Etsy account, please make sure that the address is correct before buying.

-------------Types of shipping-------------
Standard Shipping - we ship with Priority Air Mail.
Lithuania: 2-5 days
European Union: 7-14 days
Elsewhere: 14-21 days, in rare cases up to 5 weeks.

Express Shipping - we ship with DHL Express.
The items can also be shipped with worldwide express shipping for faster delivery. It takes 3-6 days depending on your location. If you would like to use express shipping as your delivery method, please let us know your exact address and telephone number before purchasing.

If you don't see the DHL Express Shipping method to select when ordering, please get in touch with us and we'll try our best to ensure that the package arrives as fast to you as possible. We'll contact you with the shipping price and duration.

You can always contact DHL if you have questions regarding your shipment.

-------------Notes-------------
- Delivery to rural addresses can result in longer delivery times.
- Personal pick-up is not available.
- Payment on delivery is not available.

-------------Important information-------------
Delivery times provided are only guidelines. They do not take into account delays caused by customs, payment authorization or availability of items. Unfortunately we can't deliver to post office boxes.

-------------Insurance-------------
April Look insures every purchase until it arrives to you, we take full responsibility if the item gets lost during that time. All orders require your signature when delivered, from which point you are responsible for the shipment. If you have specified a different recipient other than yourself, you accept that his signature is enough as proof of delivery by April Look.

We hope you enjoy shopping at April Look. Please do not hesitate to contact us if you have any questions.

All personal information stored on our website will be handled with great care and will only be used to inform you about special offers and marketing opportunities related to April Look.

Your personal data may be disclosed to third parties only when it is necessary to fulfill the above purposes.

If you subscribed to our Newsletter we will use your personal information to send you the Newsletter.

If you desire to end your April Look subscription, you may click the button "unsubscribe" at the bottom of the newsletter. April Look has the right to suspend an order if fraud is suspected. For reasons of security, we do not store any payment information in our database.

April Look reserves the right to change this Privacy Policy by publishing the new version on this page.

If you have any questions concerning this Privacy Policy please get in touch with us using the contact form in Contact us.