APlusCreativeCo

Due to the handmade nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our
message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

We do not send photos to all customers before shipping. If you would like a photo proof before shipping, please send me a message and I would be happy to accommodate you. We also show many customer sneak peaks on Instagram @knottedcottonco

There are no refunds. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please
let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take
to the post office if proof of damage is required. Shipping insurance MAY also require that thencustomer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving**

Knotted Cotton Co. is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over
to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in an 10% off sale a week after you order, we do not go back and refund all previous customers that
10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible
for paying for re-shipment.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's
any problem with the image please contact us for further assistance.

After your payment processes, the digital file will be ready immediately (unless it is a custom digital file, then it will be emailed to you within 1 business day).
To access your file, go to 'purchases and reviews' under your Etsy account and it will be there. Make sure to use the browser on your phone or a desktop (Etsy app does not show these files). They are also sent to your email that is linked to your Etsy account.

These can be printed
1. At home
2. Sent to an online printing company such as Vistaprint or GotPrint
3. Printed in a local store such as staples or UPS