## Privacy Policy
At ARC Phoenix Designs, privacy is part of the trust we build with every customer. We believe personal information should be treated with respect, protected responsibly, and used only for legitimate purposes connected to serving you and operating our business.
This Privacy Policy explains how ARC Phoenix Designs LLC collects, uses, shares, and retains personal information when you purchase from our Etsy shop, contact us, request a custom order, or otherwise interact with us through Etsy.
This policy applies to information handled by ARC Phoenix Designs LLC. Etsy independently collects and processes information under its own privacy policies and practices.
### Information We Receive
When you place an order or communicate with us through Etsy, we may receive information necessary to provide our products and services, including:
* Your name
* Email address
* Shipping or postal address
* Order and transaction information
* Product selections and customization details
* Messages or other information you voluntarily provide when communicating with us
For personalized or custom products, you may choose to provide additional information, such as a business name, logo, artwork, wording, photographs, or other materials necessary to create your order.
Payment processing is primarily handled through Etsy and its payment providers. ARC Phoenix Designs does not independently require or collect your complete credit or debit card information to fulfill an Etsy order.
### Why We Use Your Information
We use personal information only when reasonably necessary to:
* Create, process, and fulfill your order
* Produce personalized or custom products
* Ship and deliver purchases
* Communicate with you regarding an order or requested service
* Provide customer support
* Resolve disputes or problems
* Maintain appropriate business and transaction records
* Prevent fraud or misuse
* Improve our products and services
* Comply with Etsy's policies and our legal, tax, accounting, or regulatory obligations
Where applicable, we process information because it is necessary to fulfill our agreement with you, because we have a legitimate business reason to do so, because the law requires it, or because you have given us consent.
### Marketing & Communication
Purchasing from ARC Phoenix Designs does **not** automatically enroll you in marketing communications.
We will not use an email address or other personal information obtained through an Etsy transaction to send unrelated promotional marketing unless you have separately provided the appropriate consent.
If you voluntarily consent to marketing communications, you may withdraw that consent at any time.
### Sharing Your Information
We value the privacy of our customers and do not sell customer personal information as part of our business practices.
Information may be shared only when reasonably necessary with parties involved in operating and fulfilling our services, including:
**Etsy** — as necessary to operate our Etsy shop, process transactions, and comply with Etsy's applicable policies and terms.
**Shipping and delivery providers** — information such as your name and delivery address may be provided when necessary to deliver your order.
**Service providers** — trusted third parties may process limited information when necessary to provide services used in operating our business.
**Legal or regulatory authorities** — information may be disclosed when reasonably necessary to comply with applicable law, legal process, regulatory requirements, prevent fraud or unlawful activity, enforce our agreements, or protect the rights and safety of ARC Phoenix Designs, our customers, or others.
If ARC Phoenix Designs is reorganized, sold, transferred, or merged with another business, information may be transferred as part of that transaction where permitted by law.
### Custom Artwork & Customer-Supplied Materials
Information, photographs, logos, artwork, names, wording, or other materials supplied for a custom order will be used as reasonably necessary to communicate with you and produce your requested product.
We treat customer-supplied materials with the same respect we expect for our own creations and business information.
### Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain legitimate business records, resolve disputes, enforce agreements, and satisfy applicable legal, tax, accounting, or regulatory requirements.
Information that is no longer reasonably necessary will be deleted or otherwise handled in accordance with applicable requirements and our business practices.
### International Customers
Because Etsy enables customers and sellers to transact internationally, personal information may sometimes be processed or transferred in countries with privacy and data-protection laws different from those of your home jurisdiction.
Where applicable, ARC Phoenix Designs will handle such information in accordance with applicable data-protection requirements.
### Your Privacy Rights
Depending upon where you live, applicable law may provide rights concerning your personal information, including the right to:
* Request access to personal information we hold about you
* Request correction of inaccurate information
* Request deletion of certain personal information
* Request restrictions on certain uses of your information
* Object to certain processing of your information
* Withdraw previously provided consent
* Raise a concern with an applicable data-protection authority
Some information may need to be retained when required by law or for other legitimate purposes permitted under applicable law.
For information controlled directly by Etsy rather than ARC Phoenix Designs, requests may need to be submitted directly to Etsy.
### Our Principle
Your information is entrusted to us for a purpose.
We believe that trust should never be treated casually. We aim to collect only what is reasonably necessary, use information for legitimate purposes, limit unnecessary disclosure, and respect the choices and rights of the people who choose to do business with us.
**Quality That Rises** means more than the products we create. It represents the standard we seek to bring to how we conduct our business and how we treat the people who support it.
### Contact
For questions, concerns, or requests regarding personal information handled by ARC Phoenix Designs, please contact:
**ARC Phoenix Designs LLC**
**Email:** [ARCPhoenixDesigns@Gmail.com](mailto:ARCPhoenixDesigns@Gmail.com)
For privacy matters concerning information controlled directly by Etsy, customers may also contact Etsy through Etsy's Help Center.
**Last updated: September 2026**
