1. Information We Collect
We collect personal information that you voluntarily provide to us when interacting with our Shop, placing an order, or communicating with us. The types of information we may collect include:
Contact Information: Full name, email address, shipping address, and phone number (if provided) to process your orders and communicate with you about your purchase.
Order Information: Details of the products you purchase (e.g., crystal type, quantity, customizations), order number, payment method details (note: we do not store full payment card information—this is securely processed by Etsy’s payment system), and transaction history.
Communication Data: Content of emails, Etsy messages, or other communications you send to us (e.g., inquiries about products, custom requests, feedback) to respond to your questions and provide support.
Optional Information: Any additional information you choose to share with us, such as preferences for crystal properties, gift notes, or photos for custom orders (if applicable).
We may also collect non-personal information automatically through your use of the Shop, such as your IP address, browser type, device information, and browsing activity (e.g., products viewed). This data is used to improve our Shop’s functionality, analyze trends, and enhance your shopping experience, and it is not linked to your personal identity.
2. How We Use Your Information
We use your personal information for the following legitimate purposes:
Process and Fulfill Orders: To verify your order, arrange shipping, provide order updates, and resolve any issues related to your purchase (e.g., returns, exchanges).
Communicate with You: To respond to your inquiries, feedback, or requests; send important information about your order (e.g., shipping confirmations, delivery delays); and, with your consent, share updates about new products, promotions, or shop news (you may unsubscribe at any time).
Improve Our Shop: To analyze customer preferences, track product performance, and make improvements to our offerings, website usability, and customer service.
Comply with Legal Obligations: To meet tax, accounting, or regulatory requirements, such as retaining order records for legal purposes.
We will only use your personal information in ways that are compatible with the purposes for which it was collected, and we will not use it for unrelated purposes without your consent.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may disclose your information to the following trusted third parties who assist us in operating our Shop and fulfilling your orders:
Etsy: As our platform provider, Etsy collects and processes certain information (e.g., payment details, shipping addresses) in accordance with their own Privacy Policy. We rely on Etsy’s services to manage orders, payments, and customer communications.
Shipping and Fulfillment Partners: Third-party shipping carriers (e.g., USPS, UPS, DHL) may receive your shipping address and contact information to deliver your order. These partners are required to protect your information and use it only for shipping purposes.
Payment Processors: Etsy’s designated payment processors (e.g., PayPal, Stripe) handle payment transactions securely and may access your payment details to process payments. These processors comply with industry standards (e.g., PCI DSS) to protect your financial information.
Legal and Regulatory Authorities: We may disclose your information if required by law, such as in response to a court order, subpoena, or request from a government agency, or to protect our rights, property, or the safety of our customers or others.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or alteration. These measures include:
Using secure communication channels (e.g., HTTPS) when collecting or transmitting information through Etsy’s platform.
Limiting access to your personal information to only those team members who need it to fulfill orders or provide customer service.
Retaining your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy (e.g., until your order is completed and any legal retention periods expire). After that, we will securely delete or anonymize your data.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take prompt action to address any security breaches in accordance with applicable laws.
5. Your Data Protection Rights
Depending on your location, you may have the following rights under data protection laws:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that we correct any inaccurate or incomplete personal information.
Right to Erasure: Request that we delete your personal information (also known as the “right to be forgotten”), subject to legal obligations that require us to retain certain data.
Right to Restriction of Processing: Request that we limit how we use your personal information (e.g., if you dispute the accuracy of the data).
Right to Data Portability: Request that we transfer your personal information to another organization in a structured, machine-readable format (where applicable).
Right to Withdraw Consent: If you have given consent for us to use your information for marketing purposes, you may withdraw this consent at any time.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe (typically 30 days) and may ask for additional information to verify your identity before processing your request.
6. Cookies and Tracking Technologies
Our Shop uses Etsy’s cookies and similar tracking technologies to enhance your shopping experience. Cookies are small text files stored on your device that collect information about your browsing activity. Etsy uses these cookies to remember your preferences, track order progress, and analyze Shop performance. You can manage your cookie preferences through your browser settings or Etsy’s cookie settings page. Please refer to Etsy’s Privacy Policy for more details on their use of cookies.
7. Children’s Privacy
Our Shop is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information. If you believe a child under 13 has provided us with personal information, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Etsy’s policies. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Shop after the changes are posted constitutes your acceptance of the updated policy.
