AGAPYA
Handmade Home Decor & Gifts
Sofia, Bulgaria
1,517 Sales
Shop policies
Last updated on
October 10, 2021
Etsy automatically translates most text on the site to your preferred language.
See in original language
Thank you for visiting AGAPYA!
Our goal is to create cute, functional, and affordable items for every day use.
Custom orders are always welcome, please do not hesitate to contact us.
Our goal is to create cute, functional, and affordable items for every day use.
Custom orders are always welcome, please do not hesitate to contact us.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 12 hours of purchase
Payment
We currently accept PayPal payments and direct payments through credit or debit cards.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
PayPal is a secure online payment system which is very easy to use.
You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout, after you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card without having to sign up for a PayPal account.
Payment is required before we make your order. Payment is required at time of checkout.
NOTE: We will automatically ship to your Etsy address.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
PayPal is a secure online payment system which is very easy to use.
You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout, after you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card without having to sign up for a PayPal account.
Payment is required before we make your order. Payment is required at time of checkout.
NOTE: We will automatically ship to your Etsy address.
Shipping
The time I need to prepare an order for shipping varies. For details, see individual items. Please, note that all items are made to order after cleared payment and provided sizing information where necessary. Custom orders may take up to 5 business days.
* Estimated Delivery Time:
United Kingdom: 5-8 business days
Europe: 4-7 business days
Asia Pacific: 10-15 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
* Purchases will be shipped via priority registered mail and we will provide you with a tracking number.
We might need to contact you prior to shipment - so please, check your messages on a regular basis.
CUSTOMS TAXES
Some international / non- European/ orders may be subject to customs taxes. Please contact your local mail service for your country's rate.
Please, note that there might be delays due to custom procedure and holidays. You would be responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
UNCLAIMED PACKAGES!!!
During the current complex situation regarding deliveries - please, pick up your packages as we cannot arrange redelivery.
So, please do pick up your delivery!!!
* Estimated Delivery Time:
United Kingdom: 5-8 business days
Europe: 4-7 business days
Asia Pacific: 10-15 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
* Purchases will be shipped via priority registered mail and we will provide you with a tracking number.
We might need to contact you prior to shipment - so please, check your messages on a regular basis.
CUSTOMS TAXES
Some international / non- European/ orders may be subject to customs taxes. Please contact your local mail service for your country's rate.
Please, note that there might be delays due to custom procedure and holidays. You would be responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
UNCLAIMED PACKAGES!!!
During the current complex situation regarding deliveries - please, pick up your packages as we cannot arrange redelivery.
So, please do pick up your delivery!!!
Additional policies and FAQs
I love custom orders and creating special unique designs. If you have a special request please send me a convo - we can discuss all the fine details and get an order created for you!
I appreciate every order and I dedicate time and care in creating each one. If you are pleased with your purchase please do leave POSTIVE feedback, comments and/or pictures (my favorite). If for some reason you are unhappy with your order, let me know right away, I do my best to make everyone happy! There should NEVER be a reason to leave Negative or Neutral feedback. I want you to LOVE your purchase and want to work with you until you are satisified!
Please, note that color on the pictures might vary slightly due to your monitor settings.
Privacy policy
I will only use your shipping and billing address, and contact information
*To communicate with you about your order
*To fulfill your order
*For legal reasons (like paying taxes)
I appreciate every order and I dedicate time and care in creating each one. If you are pleased with your purchase please do leave POSTIVE feedback, comments and/or pictures (my favorite). If for some reason you are unhappy with your order, let me know right away, I do my best to make everyone happy! There should NEVER be a reason to leave Negative or Neutral feedback. I want you to LOVE your purchase and want to work with you until you are satisified!
Please, note that color on the pictures might vary slightly due to your monitor settings.
Privacy policy
I will only use your shipping and billing address, and contact information
*To communicate with you about your order
*To fulfill your order
*For legal reasons (like paying taxes)
Privacy
AGAPYA is based in Bulgaria and has been selling handmade bags and accessories on Etsy since 2012. We sell and ship world-wide.
1. Personal information.
To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (telephone number for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Me
If you have any questions or concerns, you may contact me at adamoamo [!at] hotmail.com
See this Seller Handbook article for a sample privacy policy you can customize for your shop.
1. Personal information.
To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (telephone number for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Me
If you have any questions or concerns, you may contact me at adamoamo [!at] hotmail.com