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Anonymous on Mar 19, 2012
3 out of 5 starsI ordered a variation on a painting I saw in this shop. Communication was great at first, but then the shop owner forgot a bit of what we talked about and needed to be reminded (at least she asked for clarification). Additionally, the shop owner increased the cost of shipping AFTER I had paid in full for the order, and I had to send additional money to cover shipping. She admitted that she made an error in calculating the shipping, and that it was no fault of mine, and split a $40 increase with me 50/50. If I had made an error as a shop owner, I would have absorbed the entire cost rather than charging my customer. The painting was shipped in a box twice as large as it needed to be, and with USPS, which is more expensive when you are shipping to Hawaii than some of the other carriers. Lastly, I was very disappointed that there was no hanging wire on my painting. All other art I've purchased has come finished with a hanging wire or hook on the back. I will need to add my own wire/hook before hanging. It's a cute painting, but expensive for a small size, and the end of my transaction was very disappointing.