Thoughtful designs made to celebrate your people, your story, and the moments that matter most.
About Alpakstoore
Shop members
-
Jesus Tillero
Owner
Production partners
-
DistrictPhoto
Beltsville, Md.
They help me with the manufacturing.
-
Moster Digital
Miami Gardens, FL
They help me to make it
-
Print-on-demand partner
San Jose, CA
They help me to
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
Can I change my shipping address after placing an order?
Yes, but only within 2 hours of placing your order. After that time, we may no longer be able to update the shipping address because your order may already be in production. Please double-check your shipping information before completing your purchase.
Do you accept returns or exchanges?
Because each item is made specifically for your order, we do not accept returns or exchanges for incorrect size, color, style, personalization details, or other selections entered at checkout.
For personalized products, please double-check all names, spelling, dates, and numbers before placing your order.
If your item arrives damaged, defective, or with a production error on our part, please contact us with clear photos of the issue. We’ll review your order and work with you to make it right.
Orders shipped to an incorrect address provided at checkout are not eligible for a replacement or refund.
How long will it take for my order to arrive?
Orders typically take 2–5 business days to be produced and shipped, with an average processing time of around 3 business days. In most cases, you can expect your order to arrive within approximately 5–7 business days from the date your order is placed.
Please keep in mind that these are estimated timeframes and may vary during holidays, peak seasons, or periods of high order volume.
Once your order has been shipped and handed over to the shipping carrier, delivery times are managed by the carrier and may be affected by circumstances outside of our control. Tracking information will be provided when available so you can follow your order’s journey.
When will my tracking number be available?
our tracking number will usually become available once your order has been shipped. In most cases, the tracking information will update automatically in your Etsy order.
If the tracking number does not update automatically, the Alpak team will add it manually to your order as soon as it becomes available.
If neither of these options is possible, we will contact you directly through Etsy Messages and provide the corresponding tracking information there.