A printable file is a high resolution JPG or PDF file that's sent electronically. Digital files are great because:

• You can print as many times as you want.
• They have a faster turn around time.
• You don't have to pay for shipping or wait for item to arrive.

We have partnered with Prints of Love to offer quality printing. Simply follow this link printsoflove.com/ref/alwaysprintables/.

Otherwise your other printing options are:
• Local print shop - Staples, etc.
• Online printer - Shutterfly, etc.
• Print from home.

You can also find my printing services under Add On Services section of my shop.

Note, colors vary from screen to screen and printer to printer so they may appear slightly different to how you view them on your device.

Prior to making any purchase with my shop please take the time to read through the listing's description, it will contain the information I need from you and any other directions on how to place an order. If you are on a phone you may have to click "Item Details", in a desktop click "Learn more about this item" under description.

As per Etsy's Buyer Policy: Customers are responsible for reading all item descriptions and shop policies BEFORE making a purchase.
https://www.etsy.com/legal/buyers/?ref=list#purchasing

I use a file sharing service called WeTransfer. To use go to wetransfer.com, select 'Get transfer link' and upload your pictures.

Alternatively, you can share your pictures with me using dropbox, google drive or any other file sharing service (make sure the pictures are JPG file type).

DO NOT SEND YOUR PICTURES VIA EMAIL OR ETSY CONVO OR ICLOUD.

It's much faster for me to download your pictures using a file sharing service, this means I have more time to work on your orders. Also Etsy convo (and sometimes emails) reduce the quality of your pictures, so they won't be as high-res.
If pictures are send this way, you are responsible for a lower picture quality.

Copy and paste your album link to the personalisation field as instructed.

In each listing I state the recommended amount of pictures for each collage. If you send more pictures than the recommended amount, I reserve the right to select the pictures that best fit the design. Please let me know if there are any pictures that must be included, so I can make sure I include them.

Depending on how busy I am, the turn around time will change. The current turn around time is posted in my shop announcement and each listing description.

If you have a tight deadline to meet please do let me know prior to ordering. I do offer an additional rush fee due to the need to work outside of my normal hours such as weekend hours or late night hours to meet your deadline.

For custom printable files: the high-res file will be uploaded to Etsy for download.

For custom physical orders: your proof will be sent to you via Etsy convo within the current turn around time from receiving of your pictures.

For both: you are allowed up to 3 small edits free of charge. Small edits include text, font and color changes and swapping a picture. Please be aware that every collage is designed around the number of pictures I receive, so it's not always possible to add (or remove) pictures so please make sure to send all pictures you want included.

Please allow up to 24 hours between edits. Plan accordingly.

Requests to position pictures chronologically or any other way will limit the number of pictures a collage can contain and reduce my ability to offer you my very best design. Also sometimes pictures don't work well within a letter or space and can potentially crop off people.

Very specific requests for the positioning of pictures is considered custom work and may require an additional fee.

You can change the message text to anything you like! Just let me know what message I should add to your design.

Instant download listings are for pre-made files that are already uploaded and ready for download directly from the Etsy website.

Once the instant download listing is purchased, an email from Etsy with your download link is automatically sent to your Etsy account registered email.

You can also find your files under your purchases: https://www.etsy.com/your/purchases

For more information on instant downloads please read: https://www.etsy.com/ca/help/article/3949?ref=help_search_result.

Once an order has been sent to my production partner, I can no longer edit any details or cancel it. If the shipping address was incorrect, the wrong size or color were ordered, or you simply don't like the product, I cannot return or exchange it. Look at your proof very carefully before approving it.

However, we can offer a replacement, if there are any issues with the order, like manufacturing error, printing issues and such. If your item(s) is damaged during transit, please notify us within 5 Business Days.

I DO NOT GUARANTEE SHIPPING TIMES. The estimate time given by Etsy is just an estimate.

• Instant downloads: All sales are final.
• Custom printables: Refunds are offered before work has began. Once work is under way, there are no refunds, returns or exchanges.
• Physical products: Refunds are offered before work has began. Once work is under way, and you wish to cancel, you will be refunded the physical product price & shipping MINUS my edit fee for the design work.
• Look at proof carefully.
• You must not resell, redistribute, share, or trade Always Designs products.
• Colors vary from screen to screen and printer to printer so they may appear slightly differently to how you view them on your device.
• Please read listings carefully before you purchase.
• By purchasing any product you accept the terms and conditions.