Privacy Policy – Artur Zaichenko
Last updated: November 17, 2025
Data controller: Artur Zaichenko
Contact email: arthurgrportugal@gmail.com
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to Etsy’s own Privacy Policy to learn more about its privacy practices.
1. Information I Collect
To fulfil your order, provide customer support, and operate my business, I may collect and process the following personal information:
Your name
Postal address and/or delivery address
Email address and, where provided, phone number
Order details (items purchased, price, date, options/personalization, etc.)
Payment-related information (limited details shared by Etsy as needed for accounting and fraud prevention; I do not receive your full card or bank details)
Any information you choose to provide in messages or custom order requests
Etsy also collects technical data (such as IP address, device information, and cookies) in accordance with its own policies.
2. Legal Bases for Processing
Under the EU General Data Protection Regulation (GDPR), I rely on the following legal bases to collect, use, and share your personal information:
Performance of a contract
I use your information to provide my services – e.g., to process your order, arrange delivery, and provide customer support.
Legal obligations
I may retain and use your information if necessary to comply with legal or tax obligations, bookkeeping rules, and accounting requirements.
Legitimate interests
I may use your information as necessary for my legitimate interests, provided those interests are not overridden by your rights and interests – for example:
to improve my services and listings;
to protect my shop against fraud or misuse.
Consent
Where you have explicitly given your consent (for example, for certain types of marketing outside Etsy), I may use your information accordingly. You may withdraw your consent at any time.
3. Why I Need Your Information and How I Use It
I use your personal information to:
Process, fulfil, and ship your orders
Communicate with you about your order or any questions and disputes
Provide customer support and handle returns or issues
Maintain records for tax, accounting, and legal compliance
Improve my products and services
I do not use your personal information for unsolicited marketing messages through Etsy Convos, and I will only send marketing communications outside Etsy if you have clearly agreed to receive them and as permitted by law.
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4. Sharing and Disclosure of Information
I share your personal information for very limited reasons and in limited circumstances:
Etsy
I share information with Etsy as necessary to provide you my services and comply with Etsy’s Seller Policy and Terms of Use. Etsy acts as a separate, independent data controller for the information it holds.
Etsy
Service providers
I may engage trusted third parties to perform functions and provide services for my shop (e.g., postal services, courier companies, printing or fulfilment partners, bookkeeping or accounting tools, secure cloud storage). I will share your personal information with these third parties only to the extent necessary to perform these services.
Business transfers
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law and subject to confidentiality safeguards.
Compliance with laws
I may collect, use, retain, and share your information if I believe in good faith that it is reasonably necessary to:
respond to legal or government requests;
enforce my agreements, terms, and policies;
prevent, investigate, and address fraud and other illegal activity, security, or technical issues;
protect the rights, property, and safety of my customers or others.
5. Data Retention
I retain your personal information only for as long as necessary for the purposes described in this policy, including:
To fulfil your orders and provide services;
To comply with legal, tax, and accounting obligations;
To resolve disputes and enforce my agreements.
In general, I keep order-related records for up to 7 years (or as required by applicable tax and accounting laws). After that time, I will delete or anonymize your personal data unless I am legally required to keep it longer.
6. Transfers of Personal Data Outside the EU
I am based in Canada and may store and process your information in Canada or other countries outside the European Economic Area (EEA).
When I transfer personal data from the EU/EEA to countries that do not have an “adequacy decision” from the European Commission, I take steps to ensure an appropriate level of protection, such as using secure, reputable service providers and, where applicable, standard contractual clauses or comparable safeguards, in line with GDPR requirements.
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7. Your Rights as an EU/EEA Buyer
If you reside in the EU/EEA, you have a number of rights in relation to your personal data:
Right of access – You may have the right to receive a copy of the personal data I hold about you.
Right to rectification – You may request that I correct or update any inaccurate or incomplete information.
Right to erasure – In certain circumstances, you may request that I delete your personal data (“right to be forgotten”).
Right to restrict processing – You may request that I limit how I use your information in specific cases.
Right to object – You may object to certain types of processing based on legitimate interests.
Right to data portability – You may request that I provide your personal data in a structured, commonly used, and machine-readable format, in certain situations.
You can exercise these rights by contacting me at arthurgrportugal@gmail.com
. I may need to verify your identity before acting on your request. Please note that some rights may be limited where I am required to retain certain data by law or for legitimate business purposes.
You also have the right to lodge a complaint with your local data protection authority if you have concerns about how I process your personal data.
8. Cookies and Similar Technologies
Etsy and its partners use cookies and similar technologies to provide their services, for analytics, security, and advertising. These technologies are governed by Etsy’s own policies and consents. I may also use information made available through Etsy’s analytics tools (for example, aggregated shop statistics) to understand how my listings are performing and improve my shop, but I do not personally set additional tracking cookies on Etsy.
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For more information about cookies used on Etsy, please review Etsy’s Cookies & Similar Technologies Policy.
9. Children’s Privacy
My products and services are not directed to children under 16 years of age (or the age required by the laws of your country). I do not knowingly collect personal information from children under this age. If I become aware that I have collected such information, I will delete it as soon as reasonably possible.
10. Changes to This Policy
I may update this Privacy Policy from time to time to reflect changes in my practices, services, or legal requirements. The updated version will be indicated by a revised “Last updated” date at the top of this document. Your continued use of my services after any changes indicates your acceptance of the updated policy.
11. How to Contact Me
For purposes of EU data protection law, I, Artur Zaichenko, am the data controller of your personal information.
If you have any questions or concerns about this Privacy Policy or about how I handle your data, you may contact me at:
Name: Artur Zaichenko
Email: arthurgrportugal@gmail.com
If you contact me to exercise your data protection rights, I will respond within a reasonable period as required by applicable law.
