Information We Collect

To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information and the details of the product you want to order. You may also choose to provide us with additional personal information (for example if you want us to include a particular message to the recipient of your order), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases, if required by tax law;
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights of interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share our personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you with services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain and share your information, if we have good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate and address fraud and other illegal activity, security or technical issues; or (d) protect the rights, property and safety of our customers or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements. We generally keep your data for the following time period: 1 year.

Transfers of Personal Information Outside the EU

At this moment we do not use any digital third party services that require the transfer of your personal information outside of the EU. However some delivery services outside the EU might require your personal information to carry out their delivery services, as stated above.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store the data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law Meike Hakkaart, as owner of the ArtofMaquenda Etsy Shop is the data controller of your personal information. If you have any questions or concerns, you may contact her at meikehakkaart@gmail.com.