AtlasWander

We gladly accent returns, exchanges and alterations. However, the buyer is responsible for shipping to our studio in the Netherlands. The refund will be issued as soon as we receive the item in perfect shape, in the original packaging.

For custom art and digital downloads we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

For custom artworks we will always send photos before delivery and we can make small adjustments until we are sure that you are happy with the final result.

For other items like art prints, phone cases, apparel, due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment.

What if I don't respond to my photo proof?

If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date. Please check your Etsy messages to make sure you don't miss our photo proof.

There are no refunds for custom orders. If an item is destroyed in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.

**Note that any damage must be reported to our shop within 48 hours of the package arriving.

All art prints, phone cases, mugs and apparel will be produced by our printing partners. They have different locations around the world, so depending on your location they will print and ship from the closest facility. They have a few factories in the USA, Europe, Asia and Australia.

This way we can assure you that your purchase will arrive to you soon, in a sustainable way.

Atlas Wander is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item.

Please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment. Please contact us to make sure we resend the parcel as soon as possible.