AzureaStudio

Refunds and Exchanges

If you are not satisfied with your order please contact us first
before you leave a review.

To contact us press the box that says "contact owner".

If you wish to return the products of your order;
return them unused within 7 days of delivery.
We will refund the cost of the item you paid as soon as it arrives to us.
The shipping and packaging cost for returning an item must be covered by the customer.

We do not exchange a product for another product.

Refunds are only available if product is shipped to the USA.
Lost packages cannot be refunded in the case of an incorrect address.
Please make sure to enter your address correctly.

If you receive a damaged item, please contact us immediately
and send us a photo of damaged product.

We do not accept returns on PERSONALIZED CARDS.

Payment:

We accept payment via Credit Cards,
Debit Cards, PayPal and Etsy Gift Card.

* If you are new to Etsy, here is a tutorial to help you through checkout.
http://www.etsy.com/help_guide_checkout.php

Orders that are gifts:
We can send a small note card if you would like.
A birthday message, mother's day message, etc.
Write a message in the checkout note to buyer box with the message you would like us to send.
For orders that are a gift, the receipt will not have the price.

We'll personally pack and ship all items.
We always ship to the address you provide at Etsy.
If you wish to ship to a different address, please let us know before the payment.
After an item is shipped we cannot change the address.

Most orders will ship out within 1- 3 business days once payment is received.
*For U.S. orders, please allow AT LEAST 7 DAYS for your order to arrive.
*For orders outside of the U.S., please allow AT LEAST 20 to 40 BUSINESS DAYS for your order to arrive. Please note that packages can be delayed because of customs clearance in your country and even more delayed around the holiday season, especially Christmas season.

Our shop is not listed for local pick or drop off.
We only ship our ETSY orders through USPS as we do not have a physical shop.

^^INTERNATIONAL ORDERS^^
are marked as "merchandise" with accurate values.
The buyer is responsible for International Customs Fees:
pick-up fees, including import taxes, customs duties, and fees levied by the buyer's country.
Additional charges for customs clearance must be borne by the recipient; we
have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays of weeks or months.
All international orders will have full value declared on customs forms - no exceptions.
^^^^^^^^^^^^^^^^^^^^^^
^^^SHIPPING & HANDLING OUTSIDE of the USA (not Canada):
shipping estimate arrival of 20-40 business days (Christmas season can be delays)
*We do not ship international priority mail or international express mail
^^^^^^^^^^^^^^^^^^^^^^
^^^SHIPPING & HANDLING:
-Shipping in the USA, USPS First Class Mail (4-7 business days)
-Shipping in the USA, USPS Priority Mail (2-4 business days)
-Shipping in the USA, USPS Priority Mail Express (1-2 business days)

---Shipping to CANADA;
USPS International Regular Mail-Small size items to Canada (10-20 business days)
Shipping International Regular Mail-Small size items to Canada (10-20 business days)

*Shipping and handling:
USPS merchandise retail postage + packaging envelope + packaging label + label ink + invoice paper + tape + post office travel costs

**We cannot ship your order in the USA with the 59 cents stamp,
that postage is for flat paper not for merchandise items.

Privacy Information:

-I will only use your shipping and billing address, and contact information
to communicate with you about your order
-To fulfill your order
-For legal reasons (like paying taxes)