BCMagicWallpaper

Buyer is responsible for checking the goods on arrival, including quantities, style, and color of the wallpaper. For faulty item(s) please contact us immediately within ten working days upon receiving the product. We will not accept any responsibility for faulty item(s) after this period of time. If a fault is detected during installation, the wallpaper hanger/installer must cease hanging the wallpaper and contact us immediately. We will take no responsibility if the installer continues to hang the faulty wallpaper. We will not accept liability for any defect or claim that is greater than the value of the purchase. We will not accept liability for any defect or claim that is greater than the value of the purchase.

Custom Size:

Please contact us if you would like to make a custom order. Each wallpaper panel can be made to fit the height of your wall. Please send us the height and width measurements of your wall for a free quote!

Custom colours:

We can change the colour/s of any of our patterns to suit your colour scheme. Contact us via Etsy's messaging system to request a pattern mock-up.

All orders are custom made therefore we cannot resell one custom order to another client. We do not offer exchanges or refunds for item(s) due to change of mind or if the client has given incorrect measurements.

Our wallpaper is fully removable! To remove from the wall, slowly peel it off, like a sticker.

For the best result ensure that the wall has been properly primed and painted before installing the wallpaper. Allow freshly painted walls to dry for a minimum of 1 month before applying BC Magic Wallpaper.

We do not recommend applying the wallpaper to textured walls. We cannot guarantee that the adhesive will adhere correctly and the wall's texture will show through.

If a fault is detected during installation, the wallpaper hanger/installer must cease hanging the wallpaper and contact us immediately. We will take no responsibility if the installer continues to hang the faulty wallpaper. We will not accept any responsibility for the wallpaper being incorrectly hung, or for installers who continue to hang faulty products.

Make sure that the wall is dry and free of dust and dirt before installation. Avoid applying the wallpaper closely to any source of heat.
The wallpaper can be wiped or dusted with a dry cloth. Cleaning products and moisture will cause damage to the ink.

If you are installing it in a kitchen or bathroom we can apply a waterproof coating at an additional cost. Please contact us and we can make a custom order for you.

BC Magic Wallpaper is a self adhesive fabric wallpaper with custom designed patterns. It is reposition-able and removable with a matte finish.

Our standard wallpaper available on each listing is best suited for walls that have been properly primed and painted with white or light coloured paint. We also have ‘block-out’ wallpaper for darker painted walls. If your wall is painted with ‘wash and wear’ or ‘eggshell’ paint then we recommend that you order a sample to test it out for at least one week. If a client decides to use our product on this type of paint we will not refund or replace the wallpaper. The client had access to the information of this being a possibility and had chosen to purchase the wallpaper at their own risk.

We send all of our sample orders with New Zealand Post. We send wallpaper sample orders via standard untracked post. New Zealand Post have a delivery target of 2-3 weeks for international delivery. Please contact us if your order does not arrive within that time frame. We are happy to send you a replacement free of charge.

The cost of shipping is free. Shipments that are under $500 NZ dollars are shipped without tracking. Shipments that are over $500 NZ dollars we will pay for tracked shipping. If you would like express shipping or tracked shipping that are under $500 NZ please contact us for a free quote. We recommend tracked shipping for wallpaper orders.

NZPost have a delivery target of 2-3 weeks for standard international shipping and 1-2 weeks for international tracked shipping.

Please make sure the address is correct when you place an order. We are not responsible to pay for re-shipping if your address has changed from that on your account. The client will need to pay for the product to be shipped again.

If your wallpaper order does not arrive within the expected timeframe then please contact us via Etsy's messaging system or via email. We are happy to contact New Zealand Post to investigate further.

If your order arrives damaged:
- Keep all of the packaging and it contents. Take photos of the packaging and its contents. Keep any forms or letters from the postal service.
- Contact the postal service in your country that delivered the parcel as soon as possible and notify them of the damage and lodge a claim. This can be done either over the phone or at the post office.
- Contact us and let us know as soon as possible. We will notify New Zealand Post and open an enquiry.
- NZPost will make contact via a letter to confirm that the item was damaged. They will require proof of the damage. We will provide them with proof of postage, contents and value.
- Once NZPost have finished the enquiry we are happy to send a replacement order.