Yes we customize and personalize orders! Looking to add a logo or use a specific font? Send us a message and my team will work with your vision. We do not promise marbling oe looks on skis as they are all done in batches. They are all blow torched and stained together but will vary in overall appearance for a rustic look.

Our skis are 64" long and about 4" wide. They are sent in sturdy cardboard tubes in transit that have essentially the same dimensions. They are heavily tapped and stapled for security.

Currently, we ship our shot skis in thick pretty cardboard tubes. These protect them in the mail. If you'd like a gift message attached, please state that in the notes and fill out that gift note section for us! They are heavily tapped and stapled for security.

Unfortunately, no. After the 24 hour period, your ski has been through the proofing process and is in the production line. Cancel within the stated 24 hour period and we're happy to refund you, after that, your order has already been processed.

Yes! You can request a rush order. Send us a message and we will adjust the pricing accordingly so that your order skips the line.

Send us a message with pictures of the item and packaging in it's entirety. We then submit a claim with UPS on your behalf. You must send us pictures and notifications of the broken item WITHIN 48 HOURS of delivery for this process to take place. Refunds will not be granted for items arriving late or broken due to UPS transit/processing but we're happy to remake and ship another one to you. If you prefer a refund, you will have to contact UPS directly.

IMPORTANT: CURRENT PROCESSING TIME is 4 WEEKS - Although we do our best to get orders out on time, shipping times are never guaranteed due to post office delays or other issues and there will be no refunds given for packages that do not arrive on time. Please check your order receipt for shipping times, which may vary - This is the time it takes for us to prepare your order, not including shipping times.

COVID-19 SHIPPING DELAYS:
We are still in the Covid-19 pandemic, which can cause supply chain & Shipping/processing delays that can occur that are out of our control, thank you for being so patient and understanding during this time as we are not able to guarantee any specific arrival date.

If something isn't right with your order when you receive it, please contact us, before leaving your review. We would be more than happy to look into your issue and help correct it. We'd love the chance to fix any mistake that we might have made.

We ask each customer to PLEASE double check that USPS delivers to the address they've provided for shipping. We've seen a repeat issue with Colorado in particular, but other states as well. There is a $50 fee if for some reason the item is returned or gets lost and has to be remade and/or shipped out again given all the fees and costs we incur. (We'd rather avoid the whole situation and make sure everything goes smoothly the first time around so please make sure USPS delivers to the address you provide.

Unfortunately no, these skis are made in batches. They are all blowtorched with real fire and then stained. They all will vary depending on which skis are in the production line to be used that week.