Beardbangs

Please note that all of our work is handmade so there are always small variations between the product photos and the item you'll receive. If you really don't like what you've received in the mail, you are welcome to send back your order, but the customer must pay shipping on returns. The pieces must be wrapped exactly as they came to ensure no breakages happen on the return. The exception to this rule is when the product you purchase is defective (see below).

Shipping times are then as follows:
Within Canada: 1-7 days (includes tracking; timeline depends on how close you are to Toronto)
To the U.S.A.: 5-8 days (no tracking and timeline is an estimate)
International: 6-10 days (no tracking and timeline is an estimate)

Items that break in the mail or are defective: We do offer refunds for items that arrive to you chipped, cracked, broken or otherwise defective. For these occurrences, we ask that you send us a photo of your broken/defective item by message. Then we will either send you a new product (or one of similar value that you choose from our in-stock items) or a refund.

Items that get lost in the mail: If your order has not arrived eight weeks after it has entered the mail system, we will either replace the order or give you a refund.

You should be able to pay by all options here on Etsy. Please contact us if you are having problems. Orders can be cancelled within 24 hours unless already shipped.

SHIPPING POLICIES FAQ:

***Please note: all delivery times are longer right now due to coronavirus. For the time being, all shipping timelines are a very loose estimate!***

*What is a pre-order and why does it take so long?*

We're now selling our work as pre-orders instead of made-to-order. That means we make products in batches of about 30 and can only make 1-2 batches each week. This is a much more efficient system and means that we can make more ceramics in less time. If the listing you're looking at ships in September, that means we have already scheduled other things to make for all the weeks preceding that date, and other customers have already paid for them. We are so honoured that many of your are willing to wait several months to receive your orders! If you ordered more than one item, the full order will be sent together when all items are ready (the date of the latest pre-order date), UNLESS you email me asking me to ship items separately as they are ready.

*When will my order ship?*

You can find that information in the product title and description.
"Ready to ship" items will be sent out in 1-3 business days.
If you ordered more than one item, the full order will be sent together when all items are ready (the date of the latest pre-order date), UNLESS you email me asking me to ship items separately as they are ready.

*How long does shipping take?*

Here are the estimates based on regular shipping. If you chose upgraded shipping, see the next FAQ question.

To Canada: 1-7 days (includes tracking; timeline depends on how close you are to Toronto)
To the U.S.A.: 5-8 days (no tracking and timeline is an estimate)
International: 6-10 days (no tracking and timeline is an estimate)

*Can I get faster shipping?*

You can upgrade your shipping at checkout, but please note that this doesn't change the shipment date, only the time it takes once it has been put into the post. Options include FedEx or upgraded Canada Post with tracking within North America. FedEx guarantees delivery in 4 business days and includes a tracking number for both Canadian and US orders. Canada Post upgraded shipping guarantees 6 business days and also includes a tracking number (it's a little cheaper than the FedEx option). Prices for this upgrade are given at checkout.

*What about a tracking number?*

A tracking number will be given for Canadian shipments ONLY. Unfortunately we don't receive a tracking number for any international shipments. However, we do offer a refund if your order hasn't arrived 8 weeks from the date of shipment.

*My order hasn't arrived yet and I'm worried it got lost. What should I do?*

If you got a tracking number (Canadian or upgraded shipments) you can find that on your receipt to track your package. Unfortunately we don't receive a tracking number for international shipments. However, for all orders we do offer a refund if your package hasn't arrived 8 weeks from the date of shipment.

*Will I have to pay customs or duty fees?*
The customer is responsible for any customs or duty charged upon receipt. If you are concerned about customs fees you may want to look up a customs fee estimator for Canadian shipments to your country.