BetsuStudio

New: This item is brand new. Hand-made pieces may include subtle inconsistencies and variations.
Like New: Item may be new or restored to a like-new condition with new upholstery or finishing.
Excellent: A well-cared-for vintage item that has wear appropriate for age and use. This may include some fading, surface wear, and other minor cosmetic damages.
Good:This item remains fully functional but shows significant signs of age, use, or other damage.
As-Is: This item needs repairs to function as intended.

If we stock multiples of any vintage item, the product photos may represent the general condition of all items but may not show exact wear on each item.

We strive to sell vintage in its very best condition, but even the most well-kept pieces will show signs of age and use. If you are expecting items in near perfect condition, look for the "New" and "Like New" condition ranking in the product descriptions. Any ranking below "Like New" WILL SHOW SIGNS OF WEAR. The absence of condition details does not imply the absence of flaws.

Betsu Studio is not responsible for the integrity of vintage electrical fixtures, lamps, etc. We recommend that all vintage electrical items get rewired upon purchasing, even if they are in working condition.

By making a purchase with us, you agree that you have read the Condition Guide and accept the condition of your item as it is listed.

We currently ship within the U.S. only but we hope to ship internationally soon! Packages are shipped via UPS or USPS ground. We aim to ship packages within 72 hours and carriers usually deliver in 1-3 business days. You will receive an email with a tracking number when your order has shipped.

If you need to receive something by a particular date, email us at info@betsustudio.com and we will do our best to accommodate you! If your shipment has arrived damaged, read our damage policy below.

Betsu arranges deliveries using a network of third-party carriers who are not affiliated with our company. You can facilitate your own delivery by choosing local pickup at checkout and emailing us at info@betsustudio.com. We’re happy to accommodate carrier pickups between the hours of 10-6pm Tuesday-Saturday.

Once your order has been picked up from our warehouse, you will receive an email from Betsu stating that the order is on its way, providing at least 24 hours notice. The third-party carrier will contact you directly to arrange a curbside drop-off.

In-home delivery is available in most cases and should be arranged in advance. Costs are set by the third party carrier and may vary. To get a quote, contact us after purchase.

It is your responsibility to ensure that dimensions of entryways, external and internal doorways, stairwells and hallways will fit all items. It is your responsibility to provide advance notice of any insurance certificates required for delivery and/or building delivery restrictions. Betsu Studio cannot offer returns or exchanges if the carrier service is unable to execute an in-home delivery due to insufficient logistical information provided. In these cases, the item(s) will be delivered curbside. We are unable to accept any returns.

Signature confirmation is required for all deliveries and pickups. If you cannot be present, it is your responsibility to authorize a receiver to accept and manage the delivery on your behalf. If you are not able to arrange for a receiver to be present, you may request that the order be left unattended. Please reach out via email or text to notify Betsu and the third party carrier of this decision. Please note that by waiving your right to inspect an item and provide a signature, orders are not eligible for return, exchange, refund or buyer protection of any sort.

For more information on what to do in case an item arrives with unexpected damage, read our damage policy below.

If a carrier cannot get in touch with you or your receiver to schedule a drop-off and/or your order needs to be rerouted or placed in storage, you will be responsible for the associated fees, which must be paid before redelivery can be scheduled. In some cases, the carrier and/or Betsu may decide to return the item to our warehouse, in which case you will be refunded for your order, less a 20% restocking fee, the initial delivery cost, and the return delivery cost.

If you receive an shipment that was damaged in transit, contact us within three days to start a claim.

You MUST hold on to the package and all materials as they may be required for inspection by the carrier. Failure to report the damage within the initial three-day window, failure to provide evidence within three days of our request, or failure to hold onto all packing materials and damaged items may result in a voided claim.

We are unable to process a return, refund, or exchange until the carrier finalizes their inspection, which usually takes between 5-10 business days after your evidence has been submitted.