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Cancellations: accepted
Request a cancellation: before item has shipped
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Frequently asked questions
Do you accept returns/exchanges?
Yes. The following items DO NOT qualify for returns/exchanges :
• stickers
• personalized/custom orders
• digital downloads
I MUST be contacted within 7 days of delivery. Items MUST be returned within 14 days of delivery. If you wish to cancel an order, the order MUST be cancelled before the item has been dispatched. Refunds will be given after I have received the item. Exchanges will be dispatched once I have received the previous item. If this criteria is not met, refunds/exchanges will not be fulfilled.
Buyers are responsible for the cost of return shipping. Only the cost of the item will be refunded. Shipping costs will NOT be refunded.
Is there any reason you would not accept a refund/return?
Yes. The following reasons will not qualify for refunds/exchanges:
• you do not like your colour/design choice; a change of mind
• the product has been damaged through user error
• it is past the deadline for returns/exchanges
• the item has been worn (other than being tried on) i.e. you can NOT wear a holiday shirt to a party and expect to return/exchange the next day.
• digital/instant/printable items DO NOT qualify for returns, exchanges or refunds (if you have a problem with your digital item please contact me & will be happy to help)
Each situation is different so it is best to contact me directly with any inquiries about returns/exchanges.
What happens if my item is damaged in the mail?
I am NOT responsible for any damage sustained in the mail. I take the utmost care to package your orders in a manner that prevents any damage from occurring HOWEVER, once the package has been dispatched I have no control over the item.
Please contact me directly with photo evidence if your package has been damaged in shipping.
I cannot guarantee a refund. You may qualify for a replacement product. Additional shipping costs may apply.
What if my order is delayed in the mail?
I am not responsible for shipping delays once the order is out of my hands and in the care of postal services. I have no control over the situation and there is nothing I can do to speed up the shipping process once it is in their system.
Refunds are not guaranteed for items that have been delayed as mail delays are out of my control.
Why didn't I receive a tracking code?
You will ALWAYS be provided a tracking code if one is available. Items sent through Lettermail at Canada Post are not given any tracking information.
What are the refund/exchange/return policies for Digital Downloads?
Digital and Instant Downloads DO NOT qualify for refunds, exchanges and/or returns. If you require help with your download please contact me and I will be happy to assist.
There are many disclaimers posted in each Digital Download product warning that there will be NO PHYSICAL PRODUCTS shipped. Please read carefully and if you are unsure, please ask before you purchase.
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