Once the package leaves my house, I am no longer responsible for it. I am sorry if it takes longer to arrive than expected. USPS is still experiencing delays in shipping time. I am also not responsible for increased shipping time if the address you provided is incorrect, and do not respond to an email to fix it.

I am not responsible for your own damage to products when using the item incorrectly or for opening the package. I do not send out products damaged, and do my best to thoroughly inspect all hardware.

These products go through normal wear, and I do not have a lifetime guarantee on my products, however if you feel there is something wrong with your item I am happy to work with you.

I do not accept refunds or exchanges on custom orders. These products fit to you, therefore I cannot resell custom fitted product. What you see in the pictures is the design I follow for your products, so please read product description before you buy. But again if you feel there is a problem I am happy to try to come to an agreement.

I am very happy to do custom orders and work with you however I can.

If hardware truly comes damaged I am happy to replace it or give a refund for you in certain situations. Please let me know if there is an issue with the order. Hardware colors and styles do vary but I assure you I match the weight of your dog to the hardware that is used, and that hardwares weight limit.

I have 1-2 week shipping for a reason, But I can work with you to try to get your order out quicker if I can, but no guarantees.

If the color you want is sold out and you do not respond to messages about changing the color/width, then your order will either be delayed until I get a response back, or the width of the product may be different than what you ordered.

Please let me know if you have any questions or concerns.