BlackLotusDesign is taking a short break
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stefan on Jan 20, 2020
1 out of 5 starsThe ring was not send to my adress, so I did not get anything für my payment. The ring came from Napal and was sent to the consulate of India in Munich ?!. Not to my adress. So anybody wants to be responsibel and now I did pay for the ring and did not get anything. Also etsy did not help, so I cannot recommend the seller or etsy anyway. Better buy in a real shop!
Rachel responded on Apr 13, 2020
A resolution was reached with the buyer and they were refunded by Etsy. The package was addressed correctly and was marked as signed for at the correct address by DHL. The buyer stated that they had not received the item. While I was working to resolve this with DHL the claim was escalated with Etsy and this feedback was left. It was a unique situation and it needed more time to be resolved. I only use reputable couriers for my deliveries and offer full tracking and assistance with delivery issues for my customers.
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Beth on Dec 28, 2019
5 out of 5 starsI’m delighted - Beautiful ring! The seller was a great communicator too. Many thanks!
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Ame on May 20, 2019
5 out of 5 starsGorgeous quality! Great communication. I would order again! Thanks so very much!
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Wendy on Aug 15, 2016
5 out of 5 starsThis is a lovely ring with a beautiful citrine. The service is also excellent. Thank you .I look forward to hearing from you regarding my next purchase!!
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Ency on May 12, 2016
5 out of 5 starsB*E*A*U*T*I*F*U*L ring, well made, shipped super fast, very happy with this seller and my purchase! Thanks so much!
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Liv on Apr 9, 2016
5 out of 5 starsI bought 2 rings....they are stunning! And, the customer service is impeccable!
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jobad0123 on Mar 20, 2016
5 out of 5 stars10++++ Stars!! I love my ring and can't stop looking at it! This was my first but not last purchase from Rachel. She is a wonderful person to work with and very accommodating. She practically ran after the Fed Ex delivery when I had a last minute inquiry for her. She went out of her way to help me and I am very grateful. Worth the short wait for my ring. TY, TY, TY!!
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Lilc on Dec 27, 2013
5 out of 5 starsGreat communication and the necklace arrived in time for the holidays. Very beautiful stone, design, and quality.