This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, and how we use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also explains the choices you can make about the data we collect, and how you can control these choices. It applies to the order process, and any subscriptions to email information, placed either online on or in person at an event, directly with Bombus. Orders placed via a third party marketplace are website are governed by the privacy policy of that marketplace. Please read this statement carefully to understand how Bombus may collect, use and share your personal information. The terms ‘we’, ‘us’ or ‘Bombus’ are each intended as reference to Bombus Ltd.
The Types of Personal Information We Collect:
Buying Bombus products
When you place an order directly with us online, over the telephone or in person, you may be asked to provide the following so that we can complete your purchase, and deliver your gift to you.
We collect: Your title, name and delivery and/or delivery addresses, along with a telephone number and email address when you place an order with us.
Why: This information is vital in order for us to fulfil our contract with you, in the administration, making and delivery of your order. We may contact you via telephone or email
if required to aid us in processing your order promptly. This information will be stored by the website to help us process future orders, and optional additional information also enables us to conduct internal reporting, in order to review our product range.
Important: When placing your order you may provide the personal details of a third party, such as their name or date of birth, as part of your personalisation request. If you have any concerns that they may object to this data being shared, we advise you to seek their consent before placing your order. Once your order is placed, we deem that consent has been sought and granted.
Data Security, Storage and Retention
Security
Bombus is committed to protecting the security of your personal information. While the internet is not a secure platform, we will protect your data with our systems and process to ensure that your data is secure. We store the personal data you provide for your order on digital systems which have limited access.
Data Retention
We will retain your personal information as long as we deem it necessary to enable us to allow you access to your online account, to comply with applicable laws regarding document retention, resolve disputes with any parties and as necessary to allow us to conduct our business. Personal data held will be subject to this Privacy Statement. Your data will held for up to two years after you have closed your account with us. Accounts can be closed in writing to info [!at] bombus.co.uk.
Your Rights
You have a right to control how we use your personal data. You may:
• Ask us for a copy of the personal data we hold about you. When submitting your request please confirm whether this is to port to another system, or to view the data). This includes your order history.
• Inform us of any changes or corrections to your personal data
• Ask us to erase your personal data, except where this prevents us from fulfilling a contract already in place with you (for example you cannot opt out of email communications relating to a current order you have placed).
There is no processing of your data in an automated way, which has a legal effect on you.
If requested by law or enforcement agencies, we will disclose your information to the requesting enforcement authority.
We may share your personal information in the event of a merger, acquisition or sale. In this event, information passed will be bound by this privacy statement.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our website and product offering, to send you notifications about special offers, new products or to use your personal information for administrative, fraud detection or legal purposes. Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you, you may exercise your right to object by emailing info [!at] bombus.co.uk.
Third Party Services
We work with third party suppliers to enable us to provide our services with you. The list below outlines the agreements between us with regard to your data.
Royal Mail
We use Royal Mail as our primary delivery agent. We provide them, via their secure online system, the name and delivery address of the person receiving your gift (this may be you or your recipient). The delivery email address and telephone number may also be provided in order to help with delivery services. View Royal Mail’s privacy policy here:
https://www.royalmail.com/privacy-policy/
Courier Services
For certain orders we may use the services of couriers to deliver your order. We use the courier broker Interparcel to book and track your delivery. We provide them with the delivery name, delivery address and telephone number (this may be you or your recipient). View Interparcel’s privacy policy here:
https://uk.interparcel.com/privacy.php
About Bombus
If you wish to contact us about the use of your personal data, please email info [!at] bombus.co.uk.
If you wish to raise a complaint about our use of your personal data, please write to us at the address below. We will respond in writing to your complaint within 30 days. If you are not satisfied that the problem has been resolved you can refer your complaint to the Information Commissioner’s Office:
www.ico.org.uk
Bombus Ltd. Is a data controller for personal data we collect through the means listed above, subject to this Privacy Statement. Our address is Well Oast, Brenley Farm, Brenley Lane, Boughton Under Blean ME13 9LY, UK.
Updates to this policy
We update this privacy policy from time to time, in accordance with legislation and as technology changes. We suggest you check back from time to time to view updates.
