BotanicPalace

Botanic Palace does not use designer brand fragrances and is not affiliated with their manufacturers in any way. All trademarks are owned by their respective trademark owners. The interpretations of these perfumes were produced to provide a more affordable alternative to the more well-known labels. As a result, Botanic Palace does not claim that our products are originals or exact duplicates, and they do not infringe/violate on any copyright laws. Any references to brand names are solely for the sake of comparison.

Prices and information on the website are subject to change at any time without notice.

If you have any questions or concerns, feel free to contact us via direct message.

Contact us within three business days of your item's delivery date for a refund or exchange minus shipping and handling and a 20% restocking fee. As per the policy, Buyers are required to shoulder the cost of the return shipping label. Refunds will be provided to the original payment method. Gift cards, Etsy credits, custom orders, and/or used items are not eligible for returns or refunds. Without previous consent from us, no returns will be accepted. The return package must clearly display all authorization numbers. Within a week of the authorization date, returns must be made. Packages without a return authorization number will not be accepted.

In order to be eligible for returns, all items must be in its original or good condition.

If your order contains any damaged items, we advise keeping all packages for carrier inspections. Some shippers may ask to see the materials. Images of the broken/damaged goods must be submitted to us via direct message for return acceptance.

Sale Items are not eligible for returns and/or exchanges.

Botanic Palace takes pride in ensuring that all of our customers are satisfied. We welcome any and all inquiries. Each of our clients are important to us, and we will go to great efforts to guarantee that your order is done to your satisfaction.

If a shipment is lost in transit, the customer must notify us immediately so that we can file a claim with the carrier. The claim process could take 1 to 2 business weeks. If the carrier confirms that the package was lost, a refund will be issued.

It is the customer's responsibility to provide a secure address. Botanic Palace is not liable for packages that are stolen or lost after tracking shows delivery confirmation.

If your package is returned to the Sender due to an incorrect address, failed delivery attempts, or other reasons beyond our control, the Buyer will be responsible for the cost of re-shipping the order. We will contact you to confirm the correct address and arrange for payment of the additional shipping fee before re-sending your package.

Please ensure your shipping address is accurate and always up-to-date to avoid any delays or additional costs.

At Botanic Palace, we are dedicated to providing high-quality products while prioritizing the health and safety of our customers. To uphold product integrity and safety standards, we have implemented the following policy:

1. Unopened Products:
We accept returns or exchanges only for unopened and unused products in their original condition. Requests must be made within 7 days of receiving the item. For full details on our return, refund, or exchange process, please see our Return Policy on our storefront.

2. Allergy Disclaimer:

Customers are responsible for carefully reviewing the product’s ingredient list before use. If you are unsure about any ingredients, please consult with a healthcare professional prior to use.

If an allergic reaction does occur, immediately stop using the product and seek medical advice. We cannot be held liable for adverse effects resulting from product consumption.

3. Opened Products:

For health and safety reasons, we cannot accept returns or exchanges for opened or partially used items. This policy ensures that all products provided to our customers meet the highest standards of quality and safety. For more information, please refer to our Return Policy on our storefront.

4. Exceptions:

In rare circumstances, such as verified allergic reactions, we may review requests on a case-by-case basis. However, the product must remain unopened and unused for any resolution. For additional details, see our full Return Policy on our storefront.

Recently, we have noticed an increase in package delivery issues due to minor address errors—such as missing apartment numbers, incorrect ZIP codes, or failure to provide a PO Box when required.

Please note that any inconvenience caused by such address mistakes is the customer’s responsibility.

If a package is returned to us due to an incomplete or incorrect address:

Customers must cover the cost of reshipping, or

If the order is canceled, we will deduct the original shipping cost and processing fees from the refund.

To avoid delays or extra charges, please double-check your shipping address before placing an order.

Thank you for your understanding and cooperation.