# Privacy Policy
This Privacy Policy describes how and when ResinForgeCrafts3D collects, uses, and shares information when you purchase an item from our shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you may access through Etsy. You can reference Etsy’s Privacy Policy to learn more about Etsy’s own privacy practices.
## Information We Collect
To fulfill your order, you must provide certain information, which you authorized Etsy to provide to us. This may include your name, email address, postal address, payment status, order details, product customization details, and any messages you send to us through Etsy.
You may also choose to provide additional personal information if you contact us directly about a custom order, personalization request, delivery question, or customer support issue.
We do not have access to your full payment information. Payments are processed securely through Etsy.
## Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
* As needed to provide our services, such as when we use your information to fulfill your order, create or customize your item, arrange shipping, provide customer support, or settle disputes.
* When you have provided your affirmative consent, which you may revoke at any time, such as if you choose to provide details for a custom or personalized order.
* If necessary to comply with a legal obligation, tax requirement, court order, or legal claim.
* As necessary for our legitimate interests, such as improving our products and services, maintaining order records, preventing fraud, and complying with Etsy’s Seller Policy and Terms of Use.
We only use your information for order-related communication, fulfillment, support, legal compliance, and service improvement. We do not sell your personal information.
## Information Sharing and Disclosure
Customer information is important to our business, and we share personal information only for limited reasons and in limited circumstances:
* Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under Etsy’s Seller Policy and Etsy’s Terms of Use.
* Shipping and delivery providers: We share necessary order and delivery information with trusted shipping carriers or logistics providers only to the extent required to deliver your order.
* Service providers: We may use trusted third-party services for business operations such as shipping, order management, or record keeping. We share only the information necessary for those services.
* Legal compliance: We may collect, use, retain, and share your information if we believe it is reasonably necessary to respond to legal process, government requests, tax obligations, enforce our agreements, prevent fraud, address security issues, or protect the rights, property, and safety of our customers or others.
* Business transfers: If we sell, merge, or transfer our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
## Data Retention
We retain your personal information only for as long as necessary to provide our services and as described in this Privacy Policy. We may also be required to retain this information to comply with legal, tax, regulatory, dispute resolution, and business record obligations.
We generally keep order-related records for up to 4 years, unless a longer retention period is required by law, tax obligations, dispute resolution, or legitimate business needs.
## Transfers of Personal Information Outside the EU
We may store and process your information through Etsy and other third-party service providers located in different jurisdictions. As a result, your personal information may be transferred to a country with different data protection and government access laws than your own.
When such transfers are necessary, we rely on the legal bases required to fulfill your order, provide our services, comply with legal obligations, and operate our Etsy shop.
## Your Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include:
* Access: You may have the right to access and receive a copy of the personal information we hold about you.
* Change or correction: You may have the right to ask us to correct inaccurate personal information.
* Restriction or deletion: You may have the right to ask us to restrict or delete your personal information, except where we are required to retain it for legal, tax, regulatory, dispute resolution, or legitimate business reasons.
* Objection: You may have the right to object to our processing of some of your information based on legitimate interests.
* Complaint: If you reside in the EU, you may have the right to raise a concern with your local data protection authority.
If you would like to access, correct, or delete personal information held by Etsy, you may contact Etsy directly through Etsy’s Help Center.
## Marketing Communication
We do not use customer information obtained through Etsy to send unsolicited marketing messages. If we ever send marketing communication outside Etsy, we will only do so where you have provided clear consent, and you may withdraw that consent at any time.
## How to Contact Us
For privacy-related questions or requests, you can contact ResinForgeCrafts3D through Etsy Messages.
For purposes of EU data protection law, ResinForgeCrafts3D is the data controller of your personal information for information we receive through Etsy in connection with your order or communication with our shop.
