Announcement
💕Thank you for taking the time to view our shop!
📬 We recommend placing your order ahead of time to ensure that it arrives in time for your event. If you need your order ASAP, please message us to make sure we can accommodate your request. THE ESTIMATED DELIVERY DATE PROVIDED IN LISTINGS AND AT CHECKOUT IS ONLY AN ESTIMATE AND IS NOT A GUARANTEED DELIVERY DATE! Feel free to contact us with any questions
⏰👩🏻💻 Our business hours are from 9am - 6pm and messages will be answered during that time. Please be patient as sometimes while we are working on fulfilling orders, we cannot always respond to messages.
📦We may suggest purchasing our Rush Listing to bump your order in our queue and/or upgrading to Priority Shipping at checkout depending on your event date. Priority Shipping ❌WILL NOT❌ speed up our processing time, only the actual shipping transit time by a few days. In rare cases, we may suggest Priority Express shipping, which we will create a custom listing for.
🔴Tassel garlands and cake toppers are not made in the same studio and, if ordered together, will likely ship separately. In that case, you will receive multiple shipping notifications/packages.🔴
📅 PLEASE NOTE YOUR EVENT DATE IN THE "NOTES TO SELLER" SECTION OF YOUR ORDER TO HELP US ENSURE THAT YOU RECEIVE YOUR ORDER IN TIME. THIS HELPS US TO ORGANIZE OUR QUEUE.
⏳🐤💸 EARLY BIRD SPECIAL⏳🐤💸
We charge a rush fee to expedite orders so its only fair that we provide a discount for Early planners. If you are in NO rush to receive your order you can use promo code: EARLYBIRD10OFF for 10% off your order. (Please anticipate that your order will not ship for exactly 4 weeks from the date of purchase.) *THIS PROMO IS ONLY VALID FOR PHYSICAL ITEMS AND DOES NOT INCLUDE DIGITAL DOWNLOADS.
Reviews
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jwhitmore1101 on Apr 30, 2024
5 out of 5 starsVery helpful and communicative. Love the banners she created!
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Katherine on Jan 22, 2024
5 out of 5 starsThis is to dang cute! I can’t wait to see it on my son’s cake!
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Ashley on Apr 27, 2024
5 out of 5 starsThis was my second purchase through the seller. They are responsive and very accommodating. Love the cute cakes toppers. The confetti is the best quality I have seen.
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jodichen2 on Apr 24, 2024
5 out of 5 starsI cannot wait to use it on my daughter's cake! Beautifully made!
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Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
More information
Frequently asked questions
I want to place an order, but I need it ASAP. Will my order arrive on time?
If you are placing an order for an item that is needed in the immediate future (i.e. 1-2 weeks from now), please message us to make sure we can fulfill your order in time. We may suggest you purchase our "Rush Fee” to expedite your order in our production queue (this will not speed up the shipping method, your order will still ship First Class, but sooner) OR we may suggest that you upgrade your shipping to Priority 1-3 Day Mail (this means your order will still be worked on in its’ normal order, but the shipping method is a little quicker.) Depending on how soon you need your order, we may suggest both.
With any option you choose, we can never Guarantee a delivery date, as we can not control nor are we responsible for any postal delays.
I'm interested in/just purchased __________, but want to change some aspects of the design. Can you help?
Please contact us with as much info as possible about the changes you would like to make. In some cases, customization may increase the price of an item. If you've already placed your order, we may need to add an additional charge to reflect the customization depending on what you are requesting. This will be done by creating a custom listing for the difference in price.
At this time, we are not offering color changes or customization on digital items such as prop sets or svg files. Changes can only be made to our layered cardstock props and other physical items.
Due to our workload, we are not always able to take on custom orders. Please check with us before purchasing as we may not be able to accommodate your request.
Oh No! I just placed my order and realized my address is incorrect. Can you update it?
This happens a lot more frequently than you would think! Unfortunately, with the high volume of orders we receive, we can't guarantee that we will remember when it’s time to ship your package and our shipping program will not allow us to save an updated address unless the shipping label is purchased at that time.
We suggest that you place a new order with the correct address and request a cancellation for the original order. If necessary, we will update your ship date on the new order so you won't lose your place in our queue! :)
I love your items, but they cost more than other shops I've checked out. Can you give me a discount or match their price?
We occasionally offer Promo Codes or run Sales. Be sure to check our Announcement section to see what offers we have going on and favorite our sjop! You can also follow us on Instagram @glitterandgraindesignco for updates or shoot us a message and we may be able to put together a custom priced package depending on what you're ordering. :)
I just bought an instant/digital download! Where is it?
Once your payment clears (usually within minutes), your file(s) will be available for download. To access your digital file(s), while logged in to the Desktop site, in the upper right hand corner of the website, click "You". Then click "Purchases and reviews" and look for the order. To the right of the order, click the button that reads "Download Files"
How do I use the digital file that I purchased from you?
Most of our Digital Photo Prop Sets are PDFs and are formatted to be printed on standard 8.5" x 11" letter sized paper. They are password protected and cannot be edited or resized except for by us. You can view and print your files using Adobe Acrobat Reader, another PDF reader, or your browser.
SVG Files can be edited and opened in a vector editing program like Adobe Illustrator or Inkscape.
If you are looking for a file in a different size or format, please contact us BEFORE purchasing. If we are able to accommodate your request, we will create a custom listing for the order and would email your files to you once they are complete.
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