CadeBox

Communications regarding inquiries of products offered on Etsy, and orders placed on this platform, will be handled through Etsy's messaging system without exceptions. Email inbox is not checked and "Notes to seller" at checkout are not read (unfortunately that section can't be removed).

Questions asked in the actual order may not be answered, as they are overseen by the production team, so they should be asked before the order is placed, that is why we advise customers not to leave any note at checkout and we encourage them to send us a message prior to placing an order.

Please contact us about custom or personalized orders before placing an order to provide you with all necessary information.

Once an order has been paid for it can't be refunded and will be processed immediately.

Packages will not guaranteed to be shipped to a different address than the one contained in the order.

When paying with PayPal®, Apple Pay®, or other digital wallet, Etsy may not prompt you to choose a shipping address and instead will take the one set as default on that payment service, so the address must be changed on the account prior to placing the order.

If a Change of Address is needed/requested, and is approved, a corresponding fee of $5.00 (or $9.00 if the shipping label has already been purchased) must be paid, even if the request is made seconds after the order is placed. Alternatively, you can reach out to the shipping carrier directly and provide them with your tracking number so they can reroute your package.

Packages returned to us by the shipping carrier (for any reason) or by the buyer/recipient, will not be retrieved from our return address unless shipping + handling fees to retrieve them and ship again have been paid by the buyer ($8 + an additional $4 for every $25 of order value)

Items will be disposed if the fee is not paid after 10 days of being delivered to our return address; it is the buyer’s responsibility to continue tracking the package and let us know once it has been delivered. We can't retrieve a package without prior payment.

Due to its size/weight, products from the following categories will not be shipped to a P.O. Box:

- DIY arcade cabinets kits
- Fully-assembled arcade cabinets
- Tumblers
- Shadow Boxes

Orders will be completed but held pending shipment until a physical address has been provided; buyer will incur in shipping and handling charges if the required shipping address is not provided within 7 days of the order being placed.

Standard shipping method is an Economy service with a promise to deliver in no more than 6 business days.

FedEx 2-3 Day, UPS Ground, USPS Priority Mail, and USPS Ground Advantage are Expedited Delivery services available to be paid for at checkout.

Delivery times provided by Etsy or shipping carriers are just estimates and not guaranteed dates; we have no control of delivery, so we can't guarantee that an order will be delivered by a certain date, only that we will ship it on time.

Shipping/delivery issues should be addressed directly with the shipping carrier; we may help providing information to support a claim with the shipping carrier or police report, we will not submit or file those, that is the buyer’s responsibility.

Upgraded shipping methods offered at checkout include insurance up to the limits set by the carrier (commonly $100); coverage from Shipsurance will be obtained through Etsy if the order value is higher than the carrier’s limit.

Stolen packages, shipping delays and/or damage caused to products are not the shop’s fault, but we can provide a courtesy discount for a new item to be purchased at a discounted price, and the buyer can still seek remedy directly with the shipping carrier and Shipsurance to get their money back.

All sales are final and can’t be canceled, even if the request is done in a message second after the order is placed.

Products ordered can't be altered and will be shipped as they are shown or described in their product listing.

Due to the nature of the Items we sell, they can't be returned or exchanged.