CakeMonkeyCookies

Washington, New Jersey · 65 Sales

CakeMonkeyCookies

Washington, New Jersey 65 Sales On Etsy since 2014

0 out of 5 stars
(16)

CakeMonkeyCookies is taking a short break

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Michele DeMott

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Michele DeMott

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Shop policies

Last updated on December 28, 2014
Welcome to Cake Monkey Cookies! I look forward to creating something beautiful and sweet to add that extra special touch to your next party, holiday, or event!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Your satisfaction is our happiness. Our cookies are a custom made item, and are perishable, so they cannot be returned. We will package your cookies with the utmost care. However, we cannot be responsible for mishandling, loss or damage incurred by the carrier. When loss or damage occurs, a claim must be filed with the carrier. Pictures must be provided, and all packaging must be saved. I will need photos if your cookies have been damaged during shipment. The only refund I will give is the refund the post office sends to me. If you are ordering more than $100 worth of cookies, I suggest you contact me for additional insurance.
Payment
We accept PayPal and Direct Checkout, the safest, most reliable method of payment for both the buyer and the seller. Setting up a PayPal account is fast, easy and free! Plus, you can use your credit card through PayPal. Payment is due at time of purchase.

Three week minimum notice is required strongly recommended. Please contact me prior to payment to discuss your order and make sure your date is available. Your order and delivery are not guaranteed until payment in full is received.

A 7 day minimum cancellation notice if require on all orders. No refunds will be issued if less notice is given. If you need to postpone your cookies for another date, we require at least 7 days notice. With less notice, we can reschedule your order (depending on availability) however you may incur an extra charge to re-bake the cookies.
Shipping
I ship all of my packages through USPS Priority mail, which usually takes 2-3 days. My policy is to ship all packages to you 5 days before your event. This will allow USPS to get your package to you a few days early. Shipping cookies earlier than 5 days will result in your cookies being less than the absolute freshest they could be. The day your package is shipped, I will email you with the tracking information. .

PLEASE NOTE: Priority shipping is NOT a guaranteed delivery date. The post office, on average, delivers priority mail within 2-3 days, but in rare occurrences can take longer. If you need a guarantee you will need to upgrade your shipping to express. **I CANNOT STRESS ENOUGH THE IMPORTANCE OF UPGRADING YOUR SHIPPING IF YOU NEED A GUARANTEED DELIVERY DATE.** Please email me if you need to upgrade your shipping to priority mail express. I will then send you a shipping quote for you to confirm.

I am not responsible for USPS mistakes of losing or damaging your package. Once the box leaves my hands and enters the US post office, I cannot be held responsible for their actions. IF your package becomes either lost or damaged due to their actions, please contact me as soon as possible to start the process of filing a claim. I will need photos if your cookies have been damaged during shipment. The only refund I will give is the refund the post office sends to me. If you are ordering more than $100 worth of cookies, I suggest you contact me for additional insurance.

Incorrect / Outdated Addresses: It is a buyer's responsibility to make sure they have entered the correct mailing address for their order here on and on Paypal. Unfortunately, I have no way of knowing that an address is old / incorrect / etc. Packages that are mis-sent due to an incorrect address given by buyer will be re-shipped at the buyer's expense only.
Additional policies and FAQs
Because decorating cakes is an art, no two cookies can look exactly alike, even if made by the same person.

IMPORTANT ALLERGEN STATEMENT - Please be advised that my Cookies may contain, or may have come in contact with, allergens including Eggs, Milk, Peanuts, Tree Nuts and Wheat.