MarigoldIvy

Creating each item takes 7-10 business days. During Holidays we do experience slight increases in the volume of shipments and some delays may occur. Please keep this in mind before ordering.

Packages are made and shipped within 3-5 business days and take an additional 3-5 days for shipping. Please note USPS only guarantees overnight express shipping.

All requests for a quicker arrival date put in the checkout notes will be ignored and orders will be produced according to what production times/shipping options you chose at checkout. During the holidays USPS can take longer due to higher volumes. Again please plan accordingly or upgrade your turn/ship times.

Please reach out.

We will try our best to get to your conversation and change requests as soon as possible. However we can not guarantee any changes allowed to your order after it is submitted. It is crucial that you make sure all information is correct before placing your order. During the holidays, no changes to orders will be accepted, no exceptions.

Since we are a made to order shop our policies state no cancellations or returns/exchanges. Once your order is placed we immediately use your payment to order your supplies to complete your items. We do understand plans may changes, events might get canceled etc. However, we are not able to return your goods after they are ordered from our suppliers or get back the time or money lost from creating your custom items. Please respect this policy and order accordingly.

All listings should have a personalization box where you can submit your information. If you do not see this area there is also a checkout notes to seller section.

Unfortunately we can not guarantee a shipping address change. However, if you did accidentally submit a wrong address, please make sure to contact us immediately and we will note that on your order. Please note, if your item is on the 5th business day of production or it has already shipped we most likely won't be able to change your shipping address in time.

If the address is not deliverable, the package will be returned to us and you can pay for new shipping to the correct location. Previous shipping costs will not be refunded. Once a package has shipped the postage has been paid for and we can not refund those costs.

LIABILITY:

We cannot be held responsible for any lost, damaged or delayed packages once they leave our shop. All shipping information is to our best knowledge and according to the information available from the USPS website. We cannot guarantee it.

We must be notified of any issues with your order within 4 business days of delivery. If 4 business days have gone by since delivery, and your items were needed for a specific event, unfortunately we can’t offer you a refund or exchange. This will ensure a timely resolution to any issues.



Items returned to us due to an issue with your order must be unworn, unwashed, and in its original condition, not damaged or missing parts for reasons not due to our error. If we accepted an exchange and your items are not in this condition - we reserve the right to refuse that exchange.



If there is an issue with delivery we will need to be notified in 48 hours.