CandiMakerDesigns

Most orders are sent via USPS First Class letter labels provided by Etsy. They do NOT have USPS tracking; the numbers are generated by Pitney Bowes. These envelopes are only scanned by automated sort machines and sometimes they do not have updates. Any updates available can be found in your Etsy order information. It's common for these labels to say "pre-transit" even after USPS has the envelope. Delivery updates are also an estimate; it's common for the order to be delivered days after the "delivery" update. Please contact me with any questions or concerns about your order.
You can choose to pay for upgraded shipping with true tracking when placing your order. Upgrade options are Ground Advantage, Priority Mail, and Priority Mail Express.

If a product is damaged during shipment, please contact me as soon as possible in order for a replacement to be sent. Please save the entire package in case I need photos of the item(s) and packaging to provide to USPS. Refunds will not be provided for damage claims, only replacements.
If tracking information shows that an item has been lost in transit by USPS, please send me a message so I can look into the matter for you. Etsy's Purchase Protection Program can provide full refunds for orders which have not arrived.

For orders sent as a letter, the envelope is not scanned at your address upon delivery. The delivery updates shown in your order history for these envelopes are only estimates and it's common for the envelope to be delivered with your regular mail within a few days of the delivery update.
If order still hasn't show up after five business days, please send me a message so I can look into the matter for you.

I cannot guarantee delivery by a certain date as USPS shipping speed is out of my control. The only guaranteed service USPS offers is Priority Mail Express. Any refunds would be issued by Etsy under their Purchase Protection Program.
Choice returns are only given on a case-by-case basis subject to seller approval. The product must be returned at the buyer’s expense and received by the seller in its original, unused condition before a refund can be processed. If the item is used or otherwise not in its original condition and able to be resold, the refund will not be given even after the item is returned. There is no restocking fee. Personalized/custom items are never eligible for returns.

If the order hasn't shipped yet, it can be cancelled and reordered with the correct address. However, if the order has already been shipped, it cannot be cancelled. You'll need to make a new order with the correct address. Orders returned due to insufficient address will need to be reordered with the correct address.

If I have made a mistake on your personalization, I will send you a replacement with the correct personalization free of charge. If you've entered the wrong spelling or details for personalization in your order, you will need to repurchase the item with the correct personalization.

Orders can be cancelled for a refund until the order has been marked as shipped. If you have any issues after placing your order, please send me a message.