Candyfleece

Stuffed Animal Art Dolls Bendy Plush Romantic gifts

Sittingbourne, United Kingdom · 790 Sales

Candyfleece

Stuffed Animal Art Dolls Bendy Plush Romantic gifts

Sittingbourne, United Kingdom 790 Sales On Etsy since 2013

5 out of 5 stars
(334)

Shop owner

Dina

Contact

Dina

Contact shop owner

Dina

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Reviews

Average item review
5 out of 5 stars
(334)
View all 334 reviews

About

Candyfleece. Happy moments that last...

Welcome to Candyfleece - home to romantic characters all lovingly knitted by hand from fine quality mohair in good old England. My product line features knitted animals that make quirky lovable gifts and whimsical yet elegant home decor so that you can surprise the very special people in your life with a present of unexpected cuteness and originality! Or add a touch of sophisticated cosiness to your own favourite spaces.

Ever since I was a little girl I have been busy making things that bring joy to me, my family and others. Eventually two of my greatest passions, knitting and doll-making, merged together and resulted in this peculiar project, that I just cannot wait to share with you!
I do hope you enjoy my creations as much as I enjoy making them!

Visit the official website www.candyfleece.com or get your 20% OFF discount here:
http://eepurl.com/bWrX19

Shop members

  • Dina D.

    Owner, Maker, Designer, Curator

Shop policies

Last updated on September 8, 2017
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Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
I take special care to portray my creations in the shop as accurately as possible using photography and descriptions to avoid any possible disappointment or misunderstanding.
If you are not entirely happy with your order upon arrival, you may return it for a full product refund within 14 days. Refund of the purchase price will be made once item(s) have been received.

Your item must be returned in the same condition as it was received and return shipping charges are non-refundable and are full responsibility of the customer.
Payment
PayPal, Etsy Payments, Cards, Gift Cards
Shipping
Free shipping!
I send my creations with 1st class service when within the UK mainland.

To all other destinations the delivery times vary depending on where you are. Once your item has been shipped I will let you know about expected delivery dates/tracking numbers. Normally an international delivery takes around 6-25 working days (for Europe/USA).

Candyfleece is not responsible for duty or custom fees for international shipping. These charges come from your country during importation of your package.

Please note: I will not mark your package as 'gift' when sending internationally, as this would be illegal for both of us.
Additional policies and FAQs
Please note that products in this shop are not certificated toys but decorative items. They are not supposed to be given to children.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It.

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services, i.e. Royal Mail so that they can deliver your parcel to you.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years (for my tax records).

Transfers of Personal Information Outside the EU.

I may store and process your information through third-party hosting services in the EU, US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I will seek to rely on Privacy Shield certified methods as the legal basis for the transfer.

Your Rights.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me.

For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy Conversations. Alternately, you may mail me at dina [!at] candyfleece.com.

If a customer contacts me to access, correct or delete personal information held by Etsy, I may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.

More information

Last updated on Jul 26, 2017
Frequently asked questions

100% Satisfaction Guaranteed

I take special care to portray my creations in the shop as accurately as possible using photography and descriptions to avoid any possible disappointment or misunderstanding. It is my belief that you must be 100% satisfied with any item you ever order from Candyfleece. If not, just return your purchase and I'll promptly send you a full refund or exchange - whichever you prefer.

When are your sales?

These are not publicly advertised. I reserve the steepest discounts and sales for my VIPs only.

How can I become a VIP?

Join VIPs and claim your instant discount code here (copy/paste the link into your browser to activate it):

http://eepurl.com/cDZAKb