Since all of our treats are made to order, all shipped sales are final and no refunds will be issued. If for some reason, you cancel your order prior to shipping, we will issue a refund minus a 15% administrative fee. If there are any issues with your order, we will work with you to rectify it amicably.
Payment must be received and confirmed within 24 hours before orders are prepared.
Once your order is placed, please allow 3-5 business days for it to be shipped. Larger orders ($100 and up) may take an additional 2 days but not longer. All order are sent USPS priority mail, which takes 2-3 business days to arrive once shipped. If you need your order sooner, please contact us and we will try our best to make arrangements for you, which will result in additional shipping fees.
Additional policies and FAQs
For large orders over 5 pounds, please contact us prior to placing your order.