Featured items
Items
All Items
Reviews
-
mustardseed1720rs on Jan 19, 2024
4 out of 5 starsOnly received part of my order and the seller stopped communicating.
-
mustardseed1720rs on Jan 19, 2024
4 out of 5 starsI didn’t receive one of my items. Tried to communicate with the seller after coming to an agreement to send the missing item I was ghosted. No reply since beginning of December. This was a Christmas gift that never came and no resolution or communication. Very disappointed.
-
Silver on Nov 13, 2023
4 out of 5 starsThe lanyard functions! All my complaints are aesthetic. There's were a couple indents in the leather when it arrived, and the map fabric on the inside is not the best cut, not at all like the product photo.
-
Laurie on Apr 19, 2024
1 out of 5 starsSo disappointed in this store. I ordered the item and emailed for a shipping ETA and did not get a response. I never received the item or a message from the seller. Very poor customer service.
-
Donna on Apr 16, 2024
5 out of 5 starsSo cute. I love this item. Shipping was fast. Thank you for a great transaction.
-
Hannah on Mar 21, 2024
1 out of 5 starsIt looks adorable, but it never arrived. I tried reaching out to see if there was a problem, and haven’t had any communication back. 🤷🏻♀️😢
-
Becky on Mar 12, 2024
1 out of 5 starsI ordered this item in January, reached out to both the seller and Etsy, and here in mid-March, the item still hasn't been delivered or even shipped. I usually like to support sellers, but having not gotten any communication has been very disappointing. I eventually received a refund from Etsy, which I appreciate.
-
Emily on Feb 17, 2024
1 out of 5 starsI’ve ordered this item twice and both times it never arrived.
-
nkw on Feb 14, 2024
1 out of 5 starsDid not receive items. No replies to my communication. What a shame. They have cute items. Hope I get refunded.
-
nkw on Feb 14, 2024
1 out of 5 starsDid not receive items. No replies to my communication. What a shame. They have cute items. Hope I get refunded.
About CarverCrafted
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
More information
Frequently asked questions
When will my order ship?
I know how important these items are to get you asap, and I am working around the clock to get them out as fast as possible! Orders ship within 1-2 weeks from order date, and you can check your order ship by date by going to You > Purchases and Reviews on the top right of the Etsy homepage. This processing time should be available through the listing page, purchase receipt, and order confirmation email. I understand this is a long production time, but please keep in mind every item is handmade to my quality standards, and I'm sending out hundreds of masks out daily. I do my best to make sure this shipping information is available, and if there are any delays I will contact you asap.
Can I cancel my order?
I understand things happen, and due to the events I am extending my cancellation policy from 24 hours until shipment. If you would like to cancel your order, just let me know. Please keep in mind I have to cancel orders manually, and I will cancel within 24-48 hours.
Can I return my face mask?
While I have a no questions asked return policy, please note that face masks are not returnable, since they are not able to be resold due to hygiene issues. In the event there is an issue with your order, please contact me and I will be more than happy to work with you.