CatLouri

Wegberg, Germany

210
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (53)
1.5 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (53)
210
sales
1.5 years
on Etsy
210
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (53)
1.5 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (53)
210
sales
1.5 years
on Etsy
210 Sales

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Announcement

Last updated on Oct 11, 2024
Jeannine

Contact shop owner

Jeannine

Reviews

5.0 (53)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About CatLouri

Elegant feeding places and accessories for happy cats

Sales 210
On Etsy since 2024

Elegant feeding places and accessories for happy cats

About us & Imprint

Production partners

  • Maßgeschneiderte Fertigung

    China

    Unser Produktionspartner unterstützt uns bei der Herstellung hochwertiger Keramikprodukte. Dank ihrer Expertise in der Verarbeitung von Keramik können wir langlebige, robuste und ästhetisch ansprechende Näpfe anbieten, die speziell auf die Bedürfnisse von Haustieren zugeschnitten sind.

  • Maßgeschneiderte Fertigung

    China

    Unser Produktionspartner unterstützt uns bei der Herstellung hochwertiger Keramikprodukte. Dank ihrer Expertise in der Verarbeitung von Keramik können wir langlebige, robuste und ästhetisch ansprechende Näpfe anbieten, die speziell auf die Bedürfnisse von Haustieren zugeschnitten sind.

Shop policies

Last updated on Jul 17, 2026

Shipping

See item details for estimated arrival times.

Customs and import taxes

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

Terms & Conditions and Right of Withdrawal

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

More information

Last updated on Dec 17, 2025

Frequently asked questions

When will I receive my package?

The processing time depends on the product ordered. For our bowl risers, we ask you to allow a processing time of 2-3 days, as these are made individually for you.For deliveries within Germany, the delivery time is usually 1-2 working days. If we ship to an EU country, the standard delivery time is 3-7 working days. The exact delivery time may vary depending on the destination country.If you need more information, you can also view the delivery times directly from our shipping partner DHL.

Can I track my order?

Of course! You will receive an email from us with your tracking number. As soon as your package is with our DHL partner, you will immediately receive an email with all relevant information.If the shipment is sent by letter, there is no tracking number. DHL shipping can take 3-4 working days within Germany.Please contact us immediately if you have not received your goods!

Where do you ship to?

Of course, we ship not only within Germany but also within the EU. You can find further information here: catlouri.com/pages/versandbedingungen

My order arrived damaged

We always pack our packages very carefully. Nevertheless, it can happen that the goods are damaged during transport. If this is the case, please report the damage to DHL at: www.dhl.de/schadensanzeige-onlineThe form is super easy to fill out and be sure to attach photos. You will then receive an email from DHL.Please forward this email + a short info about what happened to us: catlouri@gmx.de and we can record the damage accordingly and process the case.

The product contains a defect?

Please send us an email immediately after receiving your order: catlouri@gmx.de or contact us using our contact form. Please tell us which order it is and describe the error + send us a photo. We will then work out together how to proceed. You will either get the goods replaced, a partial refund or a discount code - we will find a solution together because we want you and your house cats to be happy!

By when do I have to return my order?

You have 14 days after receiving your order to return the goods. To do so, send us a cancellation by email: catlouri@gmx.de catlouri.com/policies/refund-policy

Who bears the return costs?

The direct costs of return shall be borne by the buyer.

What should you pay attention to when making a return?

Please avoid damaging or contaminating the goods. Please send the goods back to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.Please do not send the goods back to us freight collect. You can find further information here: catlouri.com/policies/refund-policyAlways keep your tracking number!

Custom-made and personalized orders

The right of withdrawal does not apply to contracts for the delivery of goods that are clearly tailored to the personal needs of the consumer. This means that personalized bowl risers are excluded from returns. Further information can be found here: catlouri.com/policies/refund-policy

Can I return unpacked goods?

If the item is returned in its original condition, we will refund 100% of the purchase price if returned within the specified time period.Please note that we cannot refund the full purchase price for items that are damaged or used. This also applies if the return is made within the cancellation period.The exact amount of the refund depends on the condition of the returned item, i.e. on possible damage or signs of use. If you would like to know in advance what amount of refund you can expect, please contact us before returning the item. You can reach us by email at catlouri@gmx.de.

Seller details